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Your Impact

The primary purpose of this position is to, develop, communicate, implement, and manage the business development, integration, and connection of new National Account programs into the company. Development and operation of internal tools/systems communications and promotions allows the organization to maximize growth objectives for the business as a key responsibility of this position. Specifically, this position manages, identifies and makes decisions on the day-to-day communication of National Account programs. This position interacts with all multiples of the organization including but not limited to field management, executive management, vendors, corporate partners, and all departments in the corporate office to facilitate the execution and completion of projects and programs that are identified as critical by the Director and Vice-President of ProServices. This position interacts closely with National Account Managers, Leadership, and external customers to ensure all Pro relevant information is created, integrated, communicated and leveraged, to maximize the effectiveness of all Pro related efforts. This position makes key decisions on a daily basis, regarding intake of new information, what to do with the information, and resolution communication to affected parts of the organization. This position is expected to make these autonomous decisions with little or no approval from management.

What You Will Do

+ Identifies and drives continuous improvement of current business processes as a result of the downstream effect of broader company initiatives, systems changes, ideation efforts, efficiencies, etc.

+ Creates a collaborative environment by working in a team of peers to solve problems and shares information with peers, manager, sales teams, and customers as appropriate

+ Collects feedback, analyzes information, develops content, and consults with the National Account in all aspects of communications, training, etc.

+ Identifies needs and communicates those needs to Sr. Customer Onboarding Manager to develops processes, policy, and training for field teams through: onboarding, training, Q&A, reporting, research, collaboration, resources, strategic planning, and connectivity with other field team members; schedules, leads and attends select meetings (physical & virtual), select events, and customer site visits to gain knowledge and provide support to maximize the effectiveness of these occurrences

+ Creates innovative and informative training and educational materials, including PowerPoint presentations and documents to educate the sales team and external customers on the NationalAccount agreement and its benefits

+ May analyze Pro National Account customer habits and tendencies, in order to maintain and enhance new programs and processes that will attract profitable Pro National Account business

+ Communicates with and interacts with other corporate departments (e.g., Marketing, Merchandising, LOE, Store/Internal Communications, and the credit team to learn about and then maintain/enhance existing programs and processes

+ Oversees and drives the National Account related Communities via Connections to drive and support all communication, training, and general support/awareness when it comes to Pro initiatives

+ Continuously evaluates Customer Onboarding sales support tools for opportunities to improve and allow for collaboration more easily

+ Performs frequent inquires with National account team and field team to determine effectiveness of programs, communications, other store tools and resources

+ Provides necessary support to National Account teams, field management, corporate field teams and corporate management to maximize all sales and growth opportunities for pro sales

+ Serves as the collaboration consultant for key initiatives in Customer Onboarding

Minimum Qualifications

• Bachelor's degree in business administration, Communication, Education/Training, or related field, or equivalent combination of education and experience.

• Associate's degree in business administration, Communication, Education/Training or related field

• 5 years of directly related professional experience

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s

supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com

_Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.