• Ops Support Sr. Analyst

    Citigroup (Johnson City, TN)


    The Ops Support Senior Analyst is a mid-level position responsible for providing operations support services, including but not limited to the responsibilities shown below. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

    Responsibilities:

    + Perform analysis to define problems, assist with developing innovative solutions, and streamline operation.

    + Escalation of issues.

    + Has the ability to operate with a limited level of direct supervision.

    + Can exercise independence of judgement and autonomy.

    + Be capable of working in a team environment and picking up items at various levels of completion when needed to benefit the team.

    + Serve as subject matter expert for Private Label credit card general ledger entries for invoice-based partners.

    + Maintain general ledger mapping and transaction codes.

    + Serve as a subject matter expert for reconciliation issues.

    + Perform daily partner settlement.

    + Prepare daily and monthly journal entries.

    + Assist the offshore team with journal entry, technology, and reconciliation issues.

    + Identify solutions for data mining projects.

    + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

    Qualifications:

    + 5-8 years of general accounting experience.

    + Self-motivated and detail oriented.

    + Proven organization and time management skills.

    + Demonstrated problem-solving and decision-making skills.

    + Strong Excel and Access skills.

    + Supervisory experience a plus.

    + Invoice based accounts receivable system knowledge a plus.

    Education:

    • Bachelor’s degree in accounting or finance, preferred

     

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    Job Family Group:

    Operations - Core

     

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    Job Family:

    Operations Support

     

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    Time Type:

    Full time

     

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    Primary Location:

    4721 LAKE PARK DRIVE - JOHNSON CITY

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    Primary Location Full Time Salary Range:

    $66,240.00 - $99,360.00

     

    In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

     

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    Anticipated Posting Close Date:

    Jun 13, 2025

     

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    _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

     

    _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) ._

     

    _View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) poster._

     

    Citi is an equal opportunity and affirmative action employer.

     

    Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.