"Alerted.org

About this role:

Wells Fargo is seeking a Lead Platform Support Engineer in Technology as part of Commercial Corporate & Investment Bank Technology (CCIBT) engineering and transformation office. Learn more about the career areas and lines of business at wellsfargojobs.com .

The Lead Platform Support Engineer that will support our Information Reporting technology under Global Payments and Liquidity Technology (GPLT). This role will focus on Level 2 application production support and engineering for the Information Reporting and Desktop Deposit space.

In this role, you will:

+ Work with vendors or other technical personnel for problem resolution

+ Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems

+ Act independently as a liaison for the line of business in support of daily inquiries, problem and incident management, project delivery, and escalations by following established guidebooks

+ Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives

+ Recommend solutions to resolve technical issues and achieve highest levels of systems and infrastructure availability by automating platform activities to lower human intervention time on related tasks

+ Facilitate discussions on preventative action, root cause analysis and resolutions with service management

+ Provide training and mentoring to lower experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards

+ Collaborate with development teams to update business continuity plans and provide input on development of new and existing support guidebooks

Required Qualifications:

+ 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

+ 4+ years Strong experience in using industry standard monitoring tools (AppDynamics, Splunk, ELK, APM, Grafana, Prometheus)

+ 4+ years Advanced understanding of application monitoring stack (Logs, Metrics, Events, Traces, Alerts) and ability to visualize and setup end to end observability (Infra and App components)

+ 4+ years Change Management, Incident Resolution, with hands on experience with the enterprise tool Service Now

+ 4+ years Linux experience

+ Proficient in one of the programming Languages (Java and Python)

+ Hands on experience in Ansible, Python, Shell Scripting

+ Database experience - hands on in Oracle SQL, Pl/SQL, Mongo DB

+ Communicates frequently with stakeholders, escalates impediments, helps manage risk, and drives relentless improvement

+ Partners with the product manager to support product delivery with an agile, product, and modern-engineering mindset. Champions these mindsets to enable the delivery of customer-centric products

+ Serves as a coach to those across product lines and upward, ensuring clarity in the behaviors and practices required to successfully implement the product operating model

+ Fosters collaboration, mentors team members, and drives continuous improvement

Job Expectations:

+ Ability to work on-call as assigned

+ Position will require ability to work on-site at posted location

+ Visa sponsorship is not available for this position

Posting End Date:

5 Jun 2025

_*Job posting may come down early due to volume of applicants._

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-462782