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Job Purpose:

The primary responsibilities include providing exceptional guest service while supporting Theatre events, promotional giveaways, community outreach and co-op sponsorships.

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

+ Provide friendly guest service while promoting entertainment options and assisting guests with purchase decisions.

+ Maintain a thorough understanding of show schedule, production details, and ticketing prices.

+ Maintain a Box Office cash bank.

+ Follow proper cash handling procedures and reconcile daily transactions.

+ Maintain a clean and safe Box Office environment at all times.

+ Assist with night of show ticket issuance and redemptions.

+ Assists with venue logistics before and after events.

+ Assist with ushering venue guests to assigned seats.

+ Assist with incoming and outgoing guest calls.

+ Maintain a professional and pleasant department image by consistently communicating and presenting information in a professional manner to internal and external guests.

+ Promote Club Sycuan membership to guests with thorough knowledge of guidelines and benefits.

+ Create new Club Sycuan membership accounts and Club Sycuan membership card reprints.

+ Ascertain and resolve guest concerns, requests, and /or complaints in a timely, courteous and informed manner.

+ Collect complete and accurate data from guests while processing transactions.

+ Provide friendly guest service while promoting Sycuan Casino Resort at off property sponsored events.

+ Distribute promotional merchandise as directed.

+ Other duties as assigned.

Job Specifications:

Education and Experience:

Essential:

+ 1 year of guest service experience

+ Cash handling experience

Desirable:

+ Hospitality experience

+ Ticket sales and/or box office experience

+ High School Diploma, High School Certificate of Completion, or G.E.D.

Skills and Knowledge:

Essential:

+ Ability to interact effectively with team members and guests

+ Ability to communicate effectively in the English language

+ Ability to prioritize and perform multiple tasks and assignments

+ Ability to maintain professionalism and composure

+ Ability to understand and follow verbal directives and written directions

+ Knowledge of Windows operating system

+ Basic computer and data entry skills.

+ Ability to appear for work on time

+ Ability to complete forms and documents

+ Ability to sit, stand, and walk for up to eight hours at a time

+ Ability to lift up to 20 lbs.

+ Ability to accept constructive criticism

+ Ability to work in a smoking environment

+ Ability to maintain confidentiality

Desirable:

+ Multi-lingual

+ Ability to count cash and make change in a fast-paced environment

+ Ability to recognize counterfeit monies

+ Knowledge of casino games

+ Ability to perform simple mathematical calculations

Supervisory/Managerial Accountability:

Direct: None

Indirect: None

Job Details

Pay Type Hourly