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Description

We're seeking an exceptional strategic leader to drive business transformation and operational excellence for Amazon's North American Seller organization. This role combines strategic thinking with operational execution, serving as the voice of the Seller and customer to affect change across the tech stack and operational processes which support Post-Sale Customer Interactions (customer service, customer returns, etc.).

As Principal Product Manager, you'll architect and execute strategic initiatives that drive customer experience improvements, seller success, and business growth for Merchant Fulfillment Network (MFN Sellers). You'll work directly with senior leadership to translate vision into actionable plans while ensuring operational excellence across the organization.

Essential Skills & Experience

• Deep understanding of marketplace dynamics and seller ecosystems

• Exceptional analytical and strategic thinking capabilities

• Strong track record of driving complex, cross-functional initiatives

• Strong written and verbal communication skills

• Ability to influence and build consensus across multiple stakeholder groups

• Experience in developing and executing long-term business strategies

• Track record of delivering results in ambiguous, fast-paced environments

Impact & Scope This role will directly influence the strategic direction of the MFN CX, working closely with leadership to:

• Shape multi-year strategy and growth initiatives

• Drive operational excellence and business performance

• Enhance seller experience and satisfaction

• Lead high-impact strategic projects

• Build and maintain key stakeholder relationships

Leadership Qualities

• Bias for action and results orientation

• Strategic mindset with strong execution capabilities

• Customer obsession and data-driven decision making

• Ability to navigate ambiguity and drive clarity

• Strong business judgment and problem-solving skills

Key job responsibilities

Key job responsibilities

• Lead strategic planning processes and drive execution of multi-year business initiatives

• Develop and manage critical business mechanisms including quarterly business reviews, annual operating plans, and long-term strategic roadmaps

• Partner with cross-functional teams to identify growth opportunities and optimize seller experience

• Own high-visibility presentations and communications to senior leadership

• Drive data-informed decision making through analytics and insights

• Design and implement operational frameworks that enable scalable growth

• Lead strategic programs around seller engagement, retention, and satisfaction

Basic Qualifications

- 10+ years of product or program management, product marketing, business development or technology experience

- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience

- Bachelor's degree

- Experience owning/driving roadmap strategy and definition

- Experience with end to end product delivery

- Experience with feature delivery and tradeoffs of a product

- Experience as a product manager or owner

Preferred Qualifications

- Experience owning technology products

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $145,700/year in our lowest geographic market up to $240,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.