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Job Description:

The Clinic Care Technician is responsible for providing high-quality patient care within multiple healthcare facilities. This role requires flexibility, adaptability, and the ability to work in various clinical settings, including primary care, specialty clinics, and urgent care. The Float Clinic Care Technician will be assigned to different units based on workload, patient acuity, and staffing needs. The Float Clinic Care Technician works at an entry-level, assisting RN, Physician and other providers with direct patient care in the ambulatory setting to contribute to meeting the mission and goals of Essentia Health. Cares for patients ranging in age from newborn to elderly as noted on age-related category. Key Responsibilities:Provide direct patient care in accordance with established policies, procedures, and standards.Float to various departments as assigned, ensuring that patient care is delivered safely and effectively.Assist healthcare providers with patient examinations, procedures, and treatments.Document patient information accurately in electronic health records (EHR).Maintain a safe and clean environment for patients, visitors, and staff.Participate in ongoing education and training to maintain clinical competencies. Qualifications:Ability to work in a fast-paced and dynamic environment.Strong communication and interpersonal skills.Flexibility to work various shifts, including weekends and holidays.Ability to adapt to different clinical settings and patient populations.Union:This position will support departments under different contract and non-contract environments including but not limited to, UFCW, USW and non-contract locations. Hired candidates may hold one or more casual positions to work at required sites.This position will be a member of each contract where applicable based on work sites to allow flexibility to meet the patient needs.Educational Requirements:High School Diploma or EquivalentCertification/Licensure Requirements:Basic Cardiac Life Support (BCLS) certified, or able to obtain within 3 months

Education Qualifications:

Key Responsibilities:

+ Supports and assists providers and clinical staff with administrative and select patient care tasks

+ Supports patient scheduling and work queue needs as assigned

+ Follows up on no-shows and works with providers to review and approve add-ons

+ Greets patients, supports virtual visits, completes identification verification, height, weight and obtains vitals

+ Chaperones exams as needed

+ Administers questionnaires and documents in electronic medical record

+ May perform limited patient care tasks based on training

+ Processes incoming mail, scans, copies, and faxes as needed, prints and updates forms, answers internal phone calls, and may place office supply orders

Preferred Qualifications:

+ Customer service skills

+ Ability to follow direction and perform tasks within scope of role

+ Experience in healthcare or patient care experience

+ Experience using electronic medical record

+ Medical terminology

Licensure/Certification Qualifications:

Certification/Licensure Required:

+ Basic Life Support (BLS) within 30 days of hire

Candidate will float to:

Duluth Clinic 1st Street

Duluth Clinic 2nd Street

Duluth Clinic 3rd Street

West Duluth Clinic

Lakeside Clinic

Lakewalk Clinc

Hermantown

Proctor

Duluth Family Medical Clinic

Superior Clinic

Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

**Job Location:** Building A - Duluth Clinic - 1st Street

**Shift Rotation:** Day Rotation (United States of America)

**Shift Start/End:** 07,0730,08,0830,0845,0900/1530,1600,1630,1700,1730,1745,1945

**Hours Per Pay Period:** 48

**Compensation Range:** $16.33 - $24.32 / hour

**Union:** DC USWA Main & Neighborhoods (DCUMN)

**FTE:** 0.6

**Weekends:** yes

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.