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IT - Business Analysis

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Who We Are

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life .

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

What We Do

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate , which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.

Transamerica employs nearly 7 ,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide. * For more information, visit transamerica.com .

Job Description Summary

The Business Application Operations Support (BAOS) is a team within GTS Global Systems Support with knowledge of business functions and applications. The BAOS team partners with internal clients, external application vendors and GTS team members across the world to provide business requirements definition, software quality assurance and on-going maintenance of global applications that are used to support the business needs of Aegon.

Job Description

Responsibilities:

Business Analysis

+ Define and document business requirements related to system functionality, performance, security and internal controls; document current state and future state processes for purposes of gap analysis, process improvement opportunities and training; obtain approvals from the business sponsor.

+ Communicate effectively with external and internal teams to ensure the delivery of the solutions and/or project’s functional requirements.

+ Participate or coordinate technology evaluations by assisting business areas with changes or selection of systems. Participate or coordinate Request for Proposal processes, impact analysis and feasibility studies. Maintain relationships with IT application vendors during selection processes and implementation projects. Provide consultancy and research possibilities with respect to solutions and cost (support business case preparation).

+ Complete business intakes (project requests).

+ Interact with the business in order to know and understand their processes and (IT) needs. Be the liaison between the business units, technology teams and support teams.

Quality Assurance

+ Prepare test cases based on knowledge of how the system is designed, requirements and expected results. Execution of detailed test cases/scripts for functional testing and regression testing. Track any issues and follow up on the related resolution.

+ Coordinate user acceptance testing with business end-users of application.

+ Ensure the quality of documents and other deliverables meets quality standards, appropriate methodology and acceptance criteria.

+ Track and report on Service Level Objectives (SLO’s).

Operational Support

+ Preparation of application administration documents, end-user documentation, and/or application training to end-users.

+ Assist in troubleshooting/resolution of issues. Ensure appropriate tickets are created to record and assign issues and document resolution.

+ Utilize change management process to ensure modifications or upgrades are authorized, tested when applicable, approved, and implemented appropriately.

+ Act as point of contact with application vendor and customer to coordinate new releases, updates or changes.

+ Ensure proper application monitoring is in place and reviewed. Coordinate with technical staff if there is an issue.

+ Understanding risk and compliance controls and working with GTS Compliance team to ensure controls are met and/or mitigated.

+ Miscellaneous application maintenance coordination (i.e. preparation of transmission processes; coordinate changes to jobs or job scheduler; coordinate patching).

Project Management (larger initiatives are typically led by PMO with input of BA)

+ Participate in or lead project initiation processes related to a project charter and work breakdown structure.

+ Deliver the intended BAOS responsibilities on time and within budget.

+ Participate in or lead (when necessary) project closure processes.

+ Manage time to designated budget; record time to project work appropriately.

Qualifications:

+ Bachelor’s degree in a related field or equivalent knowledge and a minimum related work experience of 2-4 years in the areas listed below.

+ Moderate developed skill in business requirements gathering and documenting

+ Moderate developed skill in quality assurance and testing methodologies

+ Moderate developed skill in creating application administrator guides and user documentation

+ Moderate developed understanding of application security and related compliance processes

+ Moderate developed business process analysis/mapping skills

+ Minimal to moderate level of experience working with Service Level Objectives (SLO) management and reporting

+ Moderate level of ability estimating and budgeting for IT services

+ Moderate level of knowledge of standard SDLC methodologies

+ Well-developed ability to work and adapt effectively to all levels within and outside the organization; social interaction demands understanding and respect in political/corporate setting

+ Well-developed level communication skills (written, verbal, listening)

+ Moderate developed abilities to work on strategic, tactical and operational levels

+ Moderate developed skills in root cause analysis

+ Moderate awareness of cultural differences working within a global company

+ Well-developed ability to accept and embrace change, and manage through ambiguous situations

+ Well-developed ability to work effectively in team environment or independently

+ Demonstrates high work ethics, such as being proactive, accountable and responsible

+ Moderate experience with MS Office products (Word, Excel, Visio, & PowerPoint) as well as SharePoint

+ Awareness of ITIL and project management methodologies.

Preferred Qualifications:

+ Financial Services and Insurance industry experience

+ Experience of various SDLC methodologies

+ Multi-lingual is helpful

+ Exposure and interest in AI, Power BI Reporting and Data Analytics

Working Conditions:

+ Hybrid work environment

+ On-call responsibilities may be required

Compensation:

The Salary for this position generally ranges between $57,500 - $75,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees .

Compensation Benefits

+ Competitive Pay

+ Bonus for Eligible Em ployees

Benefits Package

+ Pension Plan

+ 401k Match

+ Employee Stock Purchase Plan

+ Tuition Reimbursement

+ Disability Insurance

+ Medical Insurance

+ Dental Insurance

+ Vision Insurance

+ Employee Discounts

+ Career Training & Development Opportunities

Health and Work/Life Balance Benefits

+ Paid Time Off starting at 160 hours annually for employees in their first year of service.

+ Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

+ Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars

+ Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of s ervice at the time of birth, placement of an adopted child, or placement of a foster care child.

+ Adoption Assistance

+ Employee Assistance Program

+ College Coach Program

+ Back-Up Care Program

+ PTO for Volunteer Hours

+ Employee Matching Gifts Program

+ Employee Resource Groups

+ Inclusion and Diversity Programs

+ Employee Recognition Program

+ Referral Bonus Programs

Inclusion & Diversity

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads , and Top 75 Companies for Executive Women.

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company - sponsor ed, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees . They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.

Giving Back

We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation (https://www.transamerica.com/why-transamerica/aegon-transamerica-foundation) in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.

Transamerica’s Parent Company

Aegon (http://www.aegon.com/) acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.

* As of December 31, 2023

At Transamerica, hard work, innovative thinking , and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Transamerica is a part of A egon , an integrated, diversified, international financial services group . The A egon companies employ over 2 1,500 people and have approximately 31.7 million customers . * For more information, visit   www.transamerica.com .

* As of December 31, 2022

For more information about Transamerica’s privacy practices, click here. (https://transamerica.com/sites/default/files/files/e070d/job\_app\_0123.pdf)