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AWWU HELP DESK SUPERVISOR (Sr Systems Analyst) - Range 17 / NON

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AWWU HELP DESK SUPERVISOR (Sr Systems Analyst) - Range 17 / NON

Salary

$42.00 - $62.08 Hourly

Location

3000 Arctic Blvd., AK

Job Type

Regular / Full Time

Job Number

2025-00548

Department

Anchorage Water & Wastewater Utility

Division

AWWU IT Desktop Services

Opening Date

06/03/2025

Closing Date

6/12/2025 5:00 PM Alaska

+ Description

+ Benefits

+ Questions

Job Information

Open to the general public and any current Municipal employee.

This is a non-represented position (no union affiliation) and is subject to the provisions of the Personnel Rules of the Municipality of Anchorage.

DEPARTMENT: Anchorage Water & Wastewater Utility

HOURS OF WORK: Monday to Friday, 08:00 to 17:00

Starting pay does not exceed the midpoint of the displayed pay range.

To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

Example of Duties

Works under the direction of the Technical Support Manager to support AWWU infrastructure services, computer, storage, network, and enterprise applications. Adheres to AWWU's Information Technology Department policies and procedures to support and provision services in a secure and standard manner. Provides technical consultation and support to users and other IT staff. Leads a team of two (2) systems analysts to support technical projects and resources to achieve high-complexity solutions. Diagnoses, isolates, and debugs software problems and performs problem resolution. Monitors systems capacity and performance and provides complex technical support. Reviews, advises, and designs standard software and hardware builds, system options, risks, costs vs. benefits, and impact on the enterprise business process and goals. Develops and documents the framework for integration and implementation of changes to technical standards. Tracks industry trends and maintains knowledge of new technologies to better serve the enterprise's architecture needs. Perform other assigned duties as required.

Participates in major emergencies or disasters as outlined in AWWU's disaster plan matrix, which defines each employee's potential duties and responsibilities. This may include 12-hour work shifts, which may continue for 72 hours or more, starting at any time an event might occur, seven (7) days a week, 24 hours per day.

Minimum Qualifications / Substitutions / Preferences

High school diploma, GED or equivalent, and nine (9) years of experience in the field related to the position.

OR

Associate’s degree in Computer Science, Business Administration, or similar discipline, and seven (7) years of experience in the field related to the position.

OR

Bachelor’s degree in Computer Science, Business Administration, or similar discipline, and five (5) years of experience in the field related to the position.

OR

Master’s degree in a related field may substitute for the required non-specialized experience on a year-for-year basis.

Must possess and/or obtain:

+ Satisfactory background check which includes criminal, education, and employment history at time of hire.

+ Valid State of Alaska Driver's License and satisfactory driving record at time of hire.

Preference:

+ Prior experience with Microsoft SQL databases, Active Directory, Certificate Management, Remote Desktop Services, Hyper-V, AzureAD,

Microsoft M365, Network Appliance (NetApp), VMware vSphere, Cisco Networking.

Additional Important Information

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify . E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.

If selected for hire, appointment in this position will be conditional based upon the submission of a current copy of the applicant's Alaska Driver's License, and a current (dated within 30 days from date requested) copy of his/her Department of Motor Vehicle driving record, including a driving record from previous states, if the Alaska Driver's License was first issued within one year prior to application, documenting an acceptable driving history. The processing fee(s) are the responsibility of the selected applicant. For information on acceptable driving history, please refer to the MOA Driving Conviction Guidelines. (http://www.muni.org/Departments/employee\_relations/Documents/DrivingConvictionsGuidelines.pdf) (Download PDF reader)

All required certifications and/or licenses must remain current for the duration of employment.

Military Service Interview Preference

Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.

Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows the full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization, and shows the name, signature, title, and contact information of the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.

The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.

Application Process

Once an applicant selects on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account.

NOTE: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.

For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at 907-343-4442 during regular business hours of Monday through Friday, 8:00 am to 5:00 pm, Alaska Standard Time.

The MOA is an EO and AA Employer and complies with Title I of the ADA.

For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at 907-343-4571.

The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:

Health / Medical Benefits:

+ Medical/Dental/Vision/Audio

+ Life Insurance

+ Dependent Life Insurance

+ Short Term Disability

+ Long Term Disability

+ Flexible Spending Accounts – Health and Dependent Care

+ Health Savings Accounts

Retirement:

+ State of Alaska Public Employee Retirement System (PERS) Program

+ 401(k) and 457 Savings Plans

Employer Paid Benefits:

+ Employee Assistance Program

+ Paid Leave Plan

+ 13 Paid Holidays

For an overview of our medical benefit package go to http://www.muni.org/Departments/employee\_relations/Pages/BenefitsSummaries.aspx

01

In order to be considered, applicants must provide accurate and complete education and work history information in its entirety. The referenced information listed on the online application will be used to determine the applicant's qualifications toward meeting the minimum requirements for the position (e.g., if you list that you have 6 years of experience in a certain field, that experience must be easily identifiable on the 'Work Experience' section of your application).

Attaching a resume is not an alternative to filling out the application in its entirety. Noting "see resume" or any similar comment on any portion of your application may lead to you being disqualified for the position.

If the experience you reference in the below questions is not clearly included and described in your Work History section, your application will be considered not qualified for this position and you may be removed from consideration.

Do you understand, in order to be considered for this position, accurate and complete education and work history information must be provided?

+ Yes

+ No

02

Are you legally authorized to work and accept employment in the United States without the requirement of a sponsorship from an employer?

+ Yes

+ No

03

Which best describes your completed level of education?

+ Less than high school

+ High school diploma, GED or equivalent

+ Associate’s degree in Computer Science, Business Administration, or similar discipline

+ Bachelor’s degree in Computer Science, Business Administration, or similar discipline

+ Master’s degree in a related field

04

If you selected "Master's degree in a related field" in the previous question, please specify the field.

05

Which best describes your experience in the support, maintenance, and analysis of infrastructure services, computer, storage, network, enterprise applications?

+ Less than 3 years

+ 3 years to less than 5 years

+ 5 years to less than 7 years

+ 7 years to less than 9 years

+ 9 years or more

06

Describe the experience that relates to this position in detail, that you referenced for the above question, and indicate which position(s) in your application's Work History supports your response.

Noting "see resume", "N/A", or a similar comment may result in you being removed from consideration for this position.

07

Which of the following do you have experience with?

+ Microsoft SQL databases

+ Active Directory

+ Certificate Management

+ Remote Desktop Services

+ Hyper-V

+ AzureAD

+ Microsoft O365

+ Network Appliance (NetApp)

+ VMware vSphere

+ Cisco Networking

+ Other

+ None of the above

08

If you selected "Other" in the previous question, please specify.

09

Do you have a valid State of Alaska Driver's License or can obtain one by the time of hire?

+ Yes

+ No

Required Question

Employer

Municipality of Anchorage

Address

632 W 6th Avenue, Suite 605 Anchorage, Alaska, 99501

Phone

(907) 343-4442

Website

http://www.muni.org/jol

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