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Description

Under direction of the Field Services Supervisor; the Field Services Analyst provides technical support for end-user devices and peripherals, working under general supervision. The role focuses on resolving incidents, supporting projects, and maintaining hardware in clinical and corporate environments.

Digital Products and Services team members are responsible for securely managing information systems throughout their lifecycle, including; knowing what information systems are within their scope of responsibility, understanding what sensitive data is stored, transmitted, or processed on those information systems, enforcing the security principles of least privilege and least functionality, knowing what events may constitute an information security incident, and understanding their role in security incident response activities.

The Field Services team provides comprehensive life-cycle end-user device services that support our team member’s ability to deliver remarkable patient experiences every time. We provide world-class customer experiences, seeking to delight our team members by understanding their needs, providing the right solution the first time, preventing issues from occurring and timely resolution of problems if they arise. We provide on-site and remote services to every team member, supporting over 50,000 corporate devices, including computers, laptops, printers, and mobile devices across the organization and multiple states, whether they work at one of our facilities or from home.

REQUIRED SKILLS:

1. Strong organization skills.

2. Ability to work under general supervision.

3. Ability to work accurately in high-pressure situations.

4. Ability to communicate both verbally and in writing with users of varying levels of education and experience.

5. Must stay current with advances in computing technology.

6. Manual dexterity to use computer keyboards.

7. Must have reliable transportation

8. Ability to travel between campus buildings and to remote facilities as needed

9. Ability to handle on-call responsibilities as directed

10. An affinity for providing exceptional customer service and continuous improvement.

ESSENTIAL FUNCTIONS:

1. Install, configure, and support end-user devices, peripherals, and software.

2. Respond to and resolve service requests and incidents.

3. Support hardware refresh and facility technology deployment projects.

4. Collaborate with Analyst II and Supervisor for escalations and complex issues.

5. Performs root cause analysis and provides technical documentation when appropriate.

6. Provide basic technical training to end users.

7. Maintain accurate asset tracking and documentation.

8. Participate in proactive support activities such as rounding in clinical and business spaces.

9. Makes hardware acquisition recommendations including helping users assess needs and providing any necessary quotes and purchasing guidance.

10. Assists with the planning and acquisition of new and existing facilities concerning computing devices, monitors, and peripherals such as printers, scanners and related hardware.

11. Maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and performs other duties of a similar nature as required.

12. Responsible for maintaining standard production levels

13. Assist in process and procedure enhancement and development.

14. Maintains and demonstrates professional competency according to departmental policies and procedures.

15. Complies with organization and department policies and procedures.

Skills

print, hp, hp engineer, print engineer, print support, support tech

Additional Skills & Qualifications

High School Diploma REQUIRED. Bachelor's degree and CompTIA A+ is PREFERRED.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Hilton Head Island,SC.

Application Deadline

This position is anticipated to close on Jun 17, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.