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Description

Handling inbound calls from providers checking eligibility and/or claim status for members.

Call center environment taking inbound and outbound calls

Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email in an easy to understand manner

Research customer inquiries and follow up with customers as needed via email or outbound phone calls

Ability to troubleshoot basic website errors/question

Assisting customers with payments and payment related questions, policy changes, explaining coverages and rate changes, etc.

Skills

Customer service, Customer support, Call center, benefits, insurance, Technical support

Additional Skills & Qualifications

Must:

1+ year of customer service experience

High School Diploma or GED

Nice to have:

Any call center experience

Any previous insurance experience

Bank Customer service experience

Any previous P&C experience

Pay and Benefits

The pay range for this position is $17.31 - $17.31/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Urbandale,IA.

Application Deadline

This position is anticipated to close on Jun 17, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.