• Coordinator 1 - Operations

    GE HealthCare (Boston, MA)


    Job Description Summary

    The Central Operations Specialist will serve as the main point of contact supporting service delivery for a team of field service engineers and field leadership. This role will require outstanding customer service skills, excellent communication, attention to detail, and a proactive approach to ensure seamless service delivery to our customers

     

    GE Healthcare is a place with big impact. We unlock opportunities for our people, our customers, and their patients, turning big ideas into realities that advance global healthcare.

    Job Description

    Responsibilities

    + Provide field support to Field Service Engineers, Field Leadership.

    + Primary point of contact for the following: Install Base Inventory Management, Asset Team Maintenance, Preventative Maintenance Support, and completing administrative tasks as identified to support field personnel

    + Management of quality metrics to ensure operational excellence around service delivery

    + Root cause escalations to identify systemic solutions

    + Other duties as assigned.

    Qualifications

    + Bachelor’s Degree and a minimum of 2 years of relevant OR High School diploma with a minimum of 5 years of relevant experience

    + Three years’ experience in a customer service environment.

    Desired Characteristics

    + Experience in the Healthcare Field and/or Service Organization

    + Experience working with Diagnostic Imaging service requests, Siebel 8.1 and Cares/Mainframe

    + Strong and effective verbal and written communication skills

     

    Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

     

    Additional Information

     

    GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

     

    GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

     

    While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

     

    **Relocation Assistance Provided:** No