"Alerted.org

Req #: 246341

Department: UW MEDICAL CENTER- HEART INST CLINIC - MONTLAKE

Posting Date: 06/03/2025

Closing Info:

Closes On 06/10/2025

Salary: $3,600 - $4,852 per month

Shift: First Shift

Notes:

As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20210208.pdf)

**UW Medical Center Heart Institute Clinic at Montlake** has an outstanding opportunity for a **full-time (100% FTE, 40 hours per week), day shift Patient Services Specialist** to join our clinic! The Patient Services Specialist 2 will play a key support role in a growing team that values exceptional patient care and collaboration.

WORK SCHEDULE

+ Monday- Friday

+ Day Shift 800am-430pm **POSITION HIGHLIGHTS**

+ Convenient locations

+ Close proximity to public transportation **DEPARTMENT DESCRIPTION**

The Heart Institute at UW Medical Center – Montlake provides a full range of heart healthcare and prevention services.

Our services include general cardiology, cardiac diagnostic imaging tests and procedures, cardiac surgery, arrhythmia management and electrophysiology, interventional cardiology, structural heart services, advanced heart failure management, heart transplant and ventricular assist devices (VADs), adult congenital heart disease management, cardiac psychiatry, cardiovascular genetics and other advanced services.

RESPONSIBILITIES

+ Demonstrates excellent customer service skills

+ Responds to patients’ needs and concerns as appropriate

+ Accepts patient payments (e.g., co-pays, deposits)

+ Coordinates and assists in scheduling ancillary appointments and consults

+ Using clinic guidelines, gathers information on the telephone regarding the nature of the patient concern. Triages calls to appropriate staff; obtains necessary information for the return call; initiates emergency procedure when necessary, uses appropriate documentation tools

+ Orders, coordinates, and distributes medical records as needed

+ Obtains necessary insurance plan information

+ Maintains ongoing documentation and tracks authorized referrals

+ Reviews the Epic Referral Queue daily for incoming orders and new patient referrals **QUALIFICATIONS:** High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience. **ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. **Become part of our team. (https://www.uwmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.