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80556BRJob Posting Title:Patient Experience Representative I - Weymouth (onsite)Department:Ambulatory Services- WeymouthAutoReqId:80556BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions

(Not eligible for internal applicants)

This position is 100% onsite in Weymouth.

Required Schedule: Monday – Friday 8:30am – 5pm

Position Summary/ Department Summary:

Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.

Key Responsibilities:

+ Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues

+ Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal

+ Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers

+ Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience

+ Prepares for and attends shift handoffs and team huddles

+ Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed

+ Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments

+ Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications

+ Collects co-payments, reconciles deposits, and provides accurate records in hospital systems

+ Transcribes treatment and billing data; communicates with other departments for clinical and administrative services

+ Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required

+ Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations

+ Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records

+ Processes prescription refills, letters, and external requests

+ Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently

+ Participates in process improvement initiatives and supports internal changes to systems and procedures

Minimum Qualifications

Education:

+ High School Diploma/ GED

Experience:

+ No healthcare experience required - Basic customer service and computer skills.

+ Makes use of customer service knowledge to assist patients and families in resolving problems.

+ Conveys a positive demeanor when interacting with patients, families, and coworkers.

+ Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.

+ Ability to work with diverse internal and external constituencies.

+ Demonstrates the ability to pay attention to detail and accuracy.

BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.

Office/Site Location:WeymouthRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid