• Sr. Coordinator, Student Accounts

    College of Western Idaho (Nampa, ID)


    Sr. Coordinator, Student Accounts Nampa - Staff

     

    Advertised: Jun 04 2025 MST

     

    Applications close: Jun 18 2025 MST

    Reports To:

    Bursar

    Position Status:

    Full-Time

    Posted Pay Range:

    $23.38-$29.22

     

    If you thrive in a detail-oriented environment and enjoy helping others navigate important processes, this role is incredibly rewarding. As aSr. Coordinator, Student Accounts,you're not just crunching numbers—you’re playing a critical role in students' success by helping them understand and manage their financial obligations. Every day, you’ll have the chance to make a direct, positive impact on students’ educational journeys.

     

    Why Join CWI?

     

    At the College of Western Idaho (CWI), you will work in a dynamic, collaborative environment where problem-solving and innovation are valued, and your contributions directly enhance the efficiency of the institution.

    Key Responsibilities:

    Student Account Billing, Refunds, and Collections Administration

    • Perform, implement, and maintain all student account billing activities, including responding to inquiries via phone, email, and other communication methods.

    • Perform all refund functions involving CWI’s 3rd-party partner for both Academic and non-credit programs.

    • Maintain and update all documentation related to the refund process, including outstanding and expiring check reports and student refund preferences.

    • Implement and coordinate collection activities, including internal outreach and coordination with external agencies.

    • Communicate with students, agencies, and other stakeholders regarding payments, invoices, and collections.

    • Coordinate monitoring and non-payment drop processes for students.

    • Provide back-up to Sr. Coordinator responsible for student refunding

    Financial Reconciliation and Compliance Oversight

    • Reconcile multiple accounts for the Bursar, including non-credit accounts receivable, daily session reconciliations and miscellaneous receivable accounts.

    • Manage data and reporting related to bad debt tracking, write-offs, unclaimed property, and collection agency recovery rates.

    • Monitor and manage compliance with Federal law changes related to collections.

    • Assist the Bursar with setup and auditing of all course billing tables and maintenance of Master Course lists with fee histories.

    Process Improvement, Reporting, and System Support

    • Administer payment plan processes, including the setup of master plans, troubleshooting, system testing, and implementation of improvements.

    • Compile analyses, generate ongoing reports, and respond to information requests in a timely manner.

    • Perform administrative duties and make recommendations for workflow, process improvements, and internal controls.

    • Participate in the testing and implementation of new or enhanced system functionalities and billing processes.

    Communication, Training, and Stakeholder Engagement

    • Interact professionally with executives, government officials, agencies, students, and the public.

    • Support departmental communication strategies to ensure accurate, timely, and professional engagement.

    • Convey by words and actions the values and mission of the College of Western Idaho (CWI).

    • Perform other duties as assigned to support department and institutional goals.

    What We're Looking For:

    • Associates degree and/or 2 years of Accounts Receivable experience

    • +3 years of collections experiencepreferred

    • Demonstrated knowledge of accepted accounting principles

    • Strong oral and written communication skills

    • Proven experience in problem-solving, analyzing, and researching data

    • Proficient in Excel, Word, and data entry

    • Ability to obtain a driver’s license and means of transportation to multiple CWI locations.

    Additional Instructions for Applicants:

    Most positions at CWI are in-person and based on campus. While some roles may allow up to two remote workdays per week, eligibility for remote work is determined on a case-by-case basis at the hiring manager's discretion. All candidates must reside within, or be willing to relocate to, a reasonable commuting distance from CWI. Employment visa sponsorship is not available for this position.

    Benefits:

    + For more information on health insurance, including coverage details and plan summaries, visit www.OGI.Idaho.gov

    + Retirement plans with employer contribution of over11%

    + Health Savings Accounts and Flexible Spending Accounts (https://ogi.idaho.gov/flexible-spending-accounts/)

    + Employer-paid life insurance and short- and long-term disability insurance

    + Eleven paid holidays per year (faculty may vary)

    + Generous vacation and sick leave

    + Paid Parental Leave

    + Tuition discount on classes at CWI and other colleges

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other applicable legally protected status.