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Description

Robert Half Lexington is seeking several detail-oriented, professional, and customer-focused Call Center Reservation Specialists to join a team for a large company based in Lexington, KY. In this role, you will play a critical part in ensuring our clients have an exceptional experience by managing their reservations and addressing their needs promptly. If you thrive in fast-paced environments, excel in communication, and have a passion for delivering outstanding service, this role is for you. The shifts/schedules available are all 2nd shift hours with various days of the week schedules available. MUST be able to work Mon-Fri 8-5p for the first 2 weeks for training class without exception and then transition to a 2nd shift schedule hired for! This position is fully on site/in office in Lexington, KY.

Apply today to be considered! These will interview and fill quickly!

Key Responsibilities:

+ Handle inbound and outbound calls with professionalism, ensuring a high standard of service at all times.

+ Process client requests efficiently and accurately while maintaining compliance with company service level agreements.

+ Enter data into the reservation system with precision and attention to detail.

+ Effectively communicate and resolve client needs, using proper grammar and professional language.

+ Identify opportunities to enhance the client experience and exceed their expectations.

+ Leverage knowledge of the hotel industry and regional markets to recommend accommodations that align with client and business goals.

+ Manage client deadlines and follow up on outstanding tasks, ensuring all issues are resolved in a timely manner.

+ Collaborate with Account Management and Hotel Network Management teams to align client preferences with available services.

+ Adjust reservations as needed, including processing extensions, early departures, or other changes, and ensuring client satisfaction throughout these adjustments.

+ Optimize call management by efficiently balancing inbound and outbound communications.

Required Qualifications:

+ High School Diploma or GED required.

+ Preferred: At least one year of experience in a call center or data entry role.

+ Excellent written and verbal communication skills.

+ Previous experience in hospitality or customer service environments is a plus.

+ Must be extremely detail-oriented and capable of managing multiple tasks efficiently.

+ Advanced computer skills, with the ability to learn and navigate multiple software systems effectively.

+ Ability to work independently as well as in a team-oriented environment.

+ Proven ability to excel in fast-paced, ever-changing circumstances.

+ Demonstrated qualities of initiative, responsibility, punctuality, persistence, and ownership.

+ Flexibility with work hours is required to fulfill scheduling needs.

Requirements

Position Details: This position offers 2nd shift schedules, ideal for those who thrive in evening hours and are looking for flexibility. Candidates must have availability for flexible scheduling, including evenings and weekends where needed to support client demand.

Why Join Us? This is more than just a job – it’s an opportunity to build a career with a dynamic and innovative organization that values personal growth, teamwork, and exceptional service. You’ll enhance your communication and problem-solving skills, gain valuable industry experience, and make a meaningful impact by delivering top-tier service to our valued clients.

If you have a passion for helping others, enjoy a challenge, and are ready to contribute to a fast-paced environment, apply today for our Call Center Reservation Specialist position!

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .