• Administrative Assistant

    ARK Systems, Incorporated (Salisbury, MD)


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    Administrative Assistant

     

    Department: Service

     

    START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3203163&source=3203163-CJB-0)

     

    ARK Systems is looking for an Administrative Assistant for our Salisbury office.

    Duties/Responsibilities:

    + Receives and processes calls for service/repair/ proposals from customers. Provides limited technical support to customers when needed.

    + Assists in review certification reports for noted deficiencies found during routine testing

    + Research pricing, prepare proposals, and obtain customer approval as required

    + Schedule/ coordinate with service dispatch for technician to complete approved work

    + Coordinate with third party vendors when necessary to acquire applicable pricing and technical assistance.

    + Address customer concerns and complaints and have the ability to resolve the matters in the best interest of the customer and the company.

    + Process material requisitions for service related work

    + Open and closes work orders, update customer notes, etc

    + Assist with communications with filed staff as needed

    + Assist with Service invoicing

    + Customer support and satisfaction liaison

    + Possess the ability to work harmoniously within the service area and provide administrative customer support functions of all types and levels.

    + All other duties as assigned

    Required Skills/Abilities:

    + Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.

    + Must have a positive and respectful attitude and maintain good working relationships with management staff and employees.

    + Business school, Associate-s degree or equivalent experience and knowledge is required.

    Education and Experience:

    + Must have knowledge of office administrative procedures and knowledge of use and operation of standard office equipment, at a level generally acquired through 3+ years related experience.

    + Analytical ability is required in order to gather and summarize data, find solutions to various administrative problems and prioritize work.

    + Good oral/written communication skills are necessary. Must be able to work in a high volume/fast paced environment and handle multiple tasks. Should be comfortable answering a phone and making calls for potential entirety of shift.

    Physical Requirements:

    + Prolonged periods sitting at a desk and working on a computer.

     

    Must be able to lift up to 20

     

    ARK is an Equal Opportunity Employer M/F/V/D ENCOURAGED TO APPLY!

     

    START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3203163&source=3203163-CJB-0)