• Receptionist (Per-diem) Every other Saturday 7a-7p…

    Bear Mountain Health Care (Reading, MA)


    We are seeking a compassionate and organized second shift Front Desk Associate to join our team where you will be the first point of contact for residents, families, and visitors, providing exceptional service and support.

    Responsibilities:

    + Answer telephone; determine nature of call, and direct caller to appropriate individual or department.

    + Greet and direct guests and or visitors to appropriate room or office.

    + Receive and coordinate distribution of packages and mail.

    + Respond to emergencies, fire alarms, and provide fire alarm panel readings in a timely manner.

    + Assist with administrative duties as directed.

    + Create and maintain a calm and positive atmosphere of warmth and personal interest.

    + Maintain confidentiality of all pertinent resident information to assure resident rights are protected.

    + Report all unsafe or hazardous conditions.

    + Availability to work as part of a 365-day operation, including holidays and weekends, is required.

    + Other related duties as assigned.

    Qualifications:

    + Experience in a customer service environment, preferably in an elder care setting

    + Strong verbal and written communication to interact effectively with residents, families, and staff.

    + Ability to resolve issues that may arise in a timely and efficient manner.