"Alerted.org

Child Support Officer

Print (https://www.governmentjobs.com/careers/washingtonmn/jobs/newprint/4961227)

Apply



Child Support Officer

Salary

$27.72 - $37.77 Hourly

Location

Stillwater, MN

Job Type

Full Time

Job Number

25-00081

Department

Community Services Dept

Division

Economic Support Division

Opening Date

06/03/2025

Closing Date

6/15/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

JOB SPECIFICS

The Child Support Officer manages a child support caseload using complex administrative and legal remedies, and effective case management skills to ensure children receive the support they are entitled to and to help reduce client reliance on public assistance.

DESIRABLE EXPERIENCE:

+ Current paid work experience in child support

+ Experience interacting with and providing services to individuals from a variety of cultural and ethnic backgrounds

+ Current paid work experience determining eligibility for public assistance programs

+ Current paid work experience as a paralegal or legal secretary in Family Law

+ Post-secondary education in a legal, human services or closely related field

SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

HOURS / DAYS: 8:00 a.m.-4:30 p.m., Monday-Friday. Work schedules (hours and days) and location are subject to change based on department needs.

ANTICIPATED HIRING RANGE: $27.72 - $37.77 Hourly

E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

E- Verify Participation Poster (https://web1.co.washington.mn.us/NeoGovNotices/HR/2024/E-Verify\_Participation\_Poster\_Eng\_Es.pdf)

Right to work Poster (https://web1.co.washington.mn.us/NeoGovNotices/HR/2024/IER\_RightToWorkPoster\_Eng\_Es.pdf)

JOB SUMMARY

The Child Support Officer manages a child support caseload using complex administrative and legal remedies, and effective case management skills to ensure children receive the support they are entitled to and to help reduce client reliance on public assistance.

EMPLOYMENT CRITERIA

MINIMUM QUALIFICATIONS: This position requires high school diploma or equivalent and two years of related work experience providing customer/client service in a human or social services, law, accounting, business or a closely related field; or a combination of education and job-related work experience that totals three years.

The finalist for a position vacancy will be required to pass a criminal history investigation at County expense prior to beginning employment with Washington County.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE

Core Competencies (https://web1.co.washington.mn.us/NeoGovNotices/HR/CoreCompetenciesDefined2025.pdf) outline essential business and professional traits necessary to perform this job.

• Promote a diverse, culturally competent, and respectful workplace;

• Demonstrates knowledge of various training techniques and styles;

• Demonstrates knowledge of community resources and other programs including employment resources;

• Demonstrates knowledge of psychology, mental and physical illness, developmental disabilities, adult and child protection criteria;

• Demonstrates knowledge of estate law, family law, and laws governing property;

• Demonstrates skills in business mathematics, including decimals and percentages;

• Demonstrates skills in interviewing, investigation and collection techniques;

• Demonstrates skills in researching and extracting facts and information;

• Demonstrates ability to read, interpret, learn and apply federal, state and local laws governing child support;

• Demonstrates ability to read computer screens and make data comparisons rapidly and accurately; and

• Demonstrates ability to organize and handle a large volume of work in an efficient manner.

DUTIES & RESPONSIBILITIES

Provide Child Support case management:

• Assess public assistance and non-public assistance child support applications;

• Gather and verify accuracy of case information to establish parentage and/or support;

• Conduct interviews and investigations to locate individuals, income, public assistance benefits and assets;

• Manage genetic testing schedules, collect genetic testing samples and maintain the chain of custody to ensure results are admissible in court;

• Execute recognitions of parentage;

• Assess case data and recommend legal action for nonpayment of support;

• Prepare affidavits and testify as a witness in court hearings;

• Provide technical assistance, mentor and train less experienced staff as needed;

• Serve on committees or workgroups to develop child support policies and procedures;

• Resolve case disputes, conflicts and complaints;

• Interpret and explain court orders, statutes, rules and regulations regarding child support processes;

• Ensure compliance with court orders;

• Select and manage administrative and legal remedies for noncompliance, as needed;

• Negotiate payment plans to suspend administrative enforcement remedies;

• Apply county, state and federal law and policy to actions taken;

• Sanction public assistance benefits as needed;

• Gather information for the fraud investigations;

• Research, evaluate and resolve arrears management issues;

• Propose and negotiate arrears management plans;

• Use computer case management system to assess, compare and evaluate data;

• Maintain case history; and

• Prepare legal documents, affidavits and financial reviews.

Perform other duties as assigned.

WORK ENVIRONMENT: Work is sedentary in nature performed within the Government Center and satellite offices. Continuous contact with the public, other staff and other agencies. Lifting requirement of 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used will include computer, typewriter, calculator, telephone, copy/fax machine and others. Exposures may include but be not limited to disagreeable odors, communicable diseases, bodily fluids, and difficult and challenging behaviors. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and level of work difficulty being prformed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

Washington County offers a comprehensive benefit package (https://web1.co.washington.mn.us/NeoGovNotices/HR/2025/BenefitsGuideBook2025.pdf) including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.

For a more detailed overview of our AFSCME exempt (salaried ) benefit package, click here (https://www.washingtoncountymn.gov/DocumentCenter/View/50324/AFSCME-Exempt-Benefit-Synopsis-PDF) .

For a more detailed overview of our AFSCME non-exempt (hourly) benefit package, click here (https://www.washingtoncountymn.gov/DocumentCenter/View/55122/AFSCME-Non-Exempt-Benefit-Synopsis-PDF) .

01

Do you have a high school diploma (or equivalent) and two years of related work experience providing customer/client service in a human or social services, law, accounting, business or a closely related field; or a combination of education and job-related work experience that totals three years?

+ Yes

+ No

02

If you indicated meeting the minimums by having an equivalent combination of education and experience, please briefly describe the combination and explain why you feel it is equivalent. (If you answered "No" to the above question, enter "NA" in the text box.)

03

Do you have current paid work experience in child support?

+ Yes

+ No

04

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

05

The work performed in this role requires interaction and providing services to individuals from a variety of cultural and ethnic backgrounds. Please check the areas below that best describe your experience:

+ I have experience using a translator/interpreter for a family or person who requires this service.

+ I have completed professional or educational Cultural Competence training or courses.

+ My job responsibilities/duties have required specific interaction with people from different racial/ethnic backgrounds.

+ I am fluent in a second language.

+ I have participated in community Racial Equity, Diversity or Inclusion work.

+ I have participated in professional or volunteer opportunities in diverse, multicultural, and inclusive settings.

+ I have experience working with a diverse background of individuals from various socioeconomic status.

+ None of the above

06

If you checked any of the areas listed above, please describe your personal or professional experience that demonstrates your ability to interact with people from cultural/ethnic backgrounds other than your own. Please provide information about where you obtained the experience, what ethnic/cultural population(s) you worked with, and the dates when you gained this experience. (If you answered "None of the above" to the question, enter "NA" in the text box.)

07

Do you have current paid work experience DETERMINING eligibility for public assistance programs?

+ Yes

+ No

08

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

09

Do you have current paid work experience as a Paralegal or Legal Secretary in Family Law?

+ Yes

+ No

10

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

11

Do you have post-secondary education in a legal, human services or closely related field?

+ Yes

+ No

12

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

Required Question

Employer

Washington County (MN)

Address

14949 62nd Street North Stillwater, Minnesota, 55082

Phone

651-430-6078

Website

https://www.washingtoncountymn.gov

Apply

Please verify your email address Verify Email