"Alerted.org

9671BR

Position Title:

Sr Staff Asst

Organization:

Case Management & Health Promotion

Job Responsibilities:

+ Manage reception and scheduling for Case Management office, including receiving students and facilitating the check-in process for Case Management. This includes answering calls, scheduling appointments, responding to patient chat, utilizing the medical record, responding to email outreach for appointments, and triaging walk-ins.

+ Provide administrative support to the CMHP department, attending to a wide range of administrative details, day to day operations and clinical issues. Schedule rooms, book meetings, and support programs and events. Manage two separate calendaring systems (Outlook and PyraMed) to ensure adequate information between systems and to eliminate informational gaps. Ability to learn additional software systems as the need arises.

+ Supports general office management for Case Management and Health Promotion, including but not limited to: telephone management, record retention coordinator, office/capital equipment inventory and maintenance, mail and HUB liaison and interacting with other campus partners, as necessary. Utilizes various record keeping modalities, including hardcopy and electronic systems management as appropriate.

+ Field inquiries from students about the range of services offered by Case Management and IHS and explain eligibility requirements, intake procedures, session limits, cancellation policies, and confidentiality laws. Facilitates the referral process for faculty, staff, administrators, and parents who are assisting students seeking services from Case Management.

FLSA Category:

Non-exempt

Requisition Number:

9671BR

College/Division:

Student Affairs

Required Application Documents:

Cover Letter, Curriculum Vitae or Resume

Employment Category:

Fulltime

Additional Details:

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

How To Apply:

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff . Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Wage Band (https://www.rit.edu/fa/humanresources/content/staff-wage-grade-bands) :

114H

Required Qualifications:

Education/Experience:

+ Associate's degree or equivalent experience in Business Administration or related field

+ 2 years of related reception, administrative or office customer service experience. Preferably in a medical or higher education office setting.

Skills:

+ Strong customer service skills with ability to establish professional and welcoming reception of in person, phone and email/electronic contacts.

+ Effective interpersonal, written, and electronic communications skills, including the ability to convey complex information in accessible terms to diverse or multicultural audiences.

+ Computer competence using Microsoft Office (Microsoft Word, Outlook, Excel, and Windows) and enterprise systems appropriate for the role. . Experience using electronic health record software.

+ Ability to manage and maintain confidential and private information; uses confidential, sensitive and/or private records and information, protects information appropriately.

+ Knowledge of Deaf and other cultures or willingness to learn.

+ Excellent written and verbal communications skills.

+ Maturity and judgment, self-motivated/take initiative. Flexible; adapt well to change; manage risk and uncertainty with poise.

+ Possess ethical decision making skills, discretion, and sound judgment.

Preferred Qualifications:

+ Bachelor’s degree in business administration or related field is preferred.

+ Experience in higher education workplace.

+ Knowledge or experience with HIPAA and/or FERPA confidentiality practices.

What do we believe at RIT?:

Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.

As a member of the RIT community, you'll receive a comprehensive employee benefits package (https://www.rit.edu/humanresources/benefits) that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).

Work Location:

Henrietta Campus — 100%

Job Summary:

Are you an organized, proactive professional who thrives in a dynamic environment?

We’re looking for a Senior Staff Assistant to support the vital work of our Case Management & Health Promotion department.

In this key role, you will:

+ Be the welcoming face for students—managing reception, scheduling, and check-ins for the case management team.

+ Help bring wellness initiatives to life by coordinating events for the health promotion team.

+ Provide essential administrative support to the Director, contributing to the success of impactful student programs and services.

Your work will directly support student well-being and success, helping create a caring, more supportive campus community.

Hourly/Salary Minimum:

16

Hourly/Salary Maximum:

25