• Healthcare Agent Licensed Trainee (WFH)

    Chewy (Dallas, TX)


    Licensed Customer Service Representative (LCSR) – Pet Insurance (Remote)

    • Pay Rate: $21.00/hour

    • **_Remote (Must reside near Hollywood, FL, Dallas-Fort Worth, TX, or Phoenix, AZ Metro Areas)_**

     

    Do you have a passion for helping animals and hold a **Property & Casualty Insurance license** ? Come make an impact at **Chewy Insurance Services** ! We are dedicated to helping pet parents protect their beloved companions by offering **comprehensive pet insurance coverage** and **exceptional customer service** .

     

    We are seeking **dynamic and passionate individuals** to join our team as **Licensed Customer Service Representatives (LCSR)** to help pet owners make informed decisions about their pet insurance needs. In this role, you’ll play a crucial part in educating pet parents, guiding them through enrollment, and ensuring they receive the best coverage options for their furry family members.

     

    This is a **remote position** ; however, you must live within a **commutable distance** to one of our hubs in **Hollywood, FL, the Dallas-Fort Worth Metro Area, TX, or the Metro Area of Phoenix, AZ.**

    Why You’ll Love Working Here

    • **Competitive pay & benefits**

    • **Make a difference** – Help pet parents ensure their pets receive the best possible care.

    • **Growth opportunities** – Develop your career in a rapidly expanding sector.

    • **Supportive & engaging culture** – Work with a passionate team dedicated to pet health and wellness.

    What You’ll Do

    • **Answer inbound warm leads** from pet parents interested in our pet insurance policies.

    • **Use a consultative approach** to understand customer needs and recommend the best coverage.

    • **Educate customers** about policy details, coverage options, and benefits.

    • **Overcome objections** with confidence and empathy, instilling trust in potential customers.

    • **Guide customers through enrollment** , ensuring accurate documentation.

    • **Meet and exceed enrollment targets** , while maintaining compliance with insurance regulations.

    •️ **Utilize internal systems** to provide a seamless and consistent customer experience.

    • **Collaborate with insurance partners** and maintain knowledge of Chewy’s pet insurance plans.

    • **Handle healthcare and customer service inquiries** via phone, email, and chat as needed.

    What You’ll Need

    •️ **Active Property & Casualty Insurance license in your home state (required).**

    •️ **Ability to pass a background check, additional insurance screenings, and fingerprinting per insurance regulations.**

    •️ **2+ years of insurance sales experience preferred.**

    •️ **Ability to obtain and maintain non-resident licensure in all 50 U.S. states.**

    •️ **2+ years of customer service experience.**

    •️ Excellent **communication and consultative selling skills.**

    •️ Strong ability to **handle objections and build trust with customers.**

    •️ **Familiarity with pet insurance** or the insurance industry is a plus.

    •️ **Tech-savvy** – Comfortable using multiple systems for data entry and customer interactions.

    •️ **Flexibility to work shifts, including evenings, weekends, and potential overtime.**

    Training Expectations

    •️ **9 weeks of virtual training**

    • Monday – Friday | **9:00 AM – 5:30 PM ET**

    Technical Requirements (For Remote Work)

    • **Reliable wired internet connection** (minimum 30 Mbps download / 10 Mbps upload).

    • **Dedicated workspace** that allows for a distraction-free work environment.

    • **Cell phone or tablet for two-factor authentication.**

    • Ability to receive SMS messages and phone calls.

    • **Compliance with insurance regulations** , including licensing location requirements.

    **Important:** You must provide **complete and transparent information regarding any criminal background** on your pre-employment application, including misdemeanors, felonies, and dropped charges.

     

    Ready to Make a Difference?** **🐾

     

    If you're a **licensed insurance professional** who loves helping pet parents and is looking for a meaningful career in pet health protection, we’d love to hear from you! Apply today and help us provide **peace of mind** to pet families everywhere.

     

    Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact** **[email protected]** **.

     

    If you have a question regarding your application, please contact** **[email protected]** **.

     

    To access Chewy's Customer Privacy Policy, please click here (https://www.chewy.com/app/content/privacy) . To access Chewy's California CPRA Job Applicant Privacy Policy, please click here (https://chewyinc.phenompro.com/us/en/privacy-policy) .