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  • End User Experience (EUX) Business Analyst

    Regions Bank (Hoover, AL)



    Apply Now

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

     

    Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

    Job Description:

    At Regions, the Business Analyst serves as an intermediary between the team and the assigned line of business.

    Primary Responsibilities

    + Advocates for the business clients in all phases of the complex solution development lifecycle for each of the critical stages, including initiation, analysis, development, testing, implementation, and post implementation follow up

    + Performs complex analysis and works closely with the business clients to identify core business issues to map out possible solutions

    + Develops the business case for action, defining the need, the method, and the benefits of proposed solutions

    + Undertakes complex analysis to develop the detailed requirements of the solution to satisfy the business need

    + Works closely with the development team to refine the solution design, methods, and outcomes

    + Monitors progress to ensure that the emerging solution meets the demands of the requirement document

    + Resolves conflicts arising due to any technical deviations from the agreed requirements

    + Works closely with the testing team, using the requirements document as a critical guide, to ensure that issues are identified and fully resolved prior to roll out

    + Evaluates how users are working with the solution during the implementation phase and ensures modifications are made, where necessary

    + Keeps abreast of best practices, resources, and trends

    + May work on assignments in multiple business or technical areas

    + Conceives, plans, and conducts research to guide the development and implementation of new initiatives

    + Acts as a trainer, mentor, and advisor to all levels in the organization

    + May lead large and/or high impact projects

     

    This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

    Requirements

    + Bachelor’s degree in Business Management, Information Systems, or related field and eight (8) years of experience in Business/Systems analysis or related field

    + Or High School Diploma or GED and twelve (12) years of experience in Business/Systems analysis or related field

    Preferences

    + Master of Business Administration (MBA) or closely related

    Skills and Competencies

    + Ability to learn additional systems as needed

    + Ability to research, analyze data, and derive facts

    + Ability to work in a team environment when applicable

    + Ability to work under pressure and meet deadlines

    + Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

    + Strong project management skills

    + Strong verbal, written communication, and organizational skills

    + Strong work ethic and self-motivation

     

    An EUX Business Analyst ( End User Experience Business Analyst) focuses on improving the end-user experience of IT systems and applications by gathering requirements, analyzing processes, and proposing solutions that enhance user satisfaction and efficiency. They work closely with various stakeholders, including business users, IT teams, and solution architects, to ensure that IT systems meet the needs of the end users.

    Key Responsibilities of an EUX Business Analyst:

    + **Requirements Gathering and Analysis:** Interacts with users to understand their needs, pain points, and desired functionalities of IT systems.

    + **Process Mapping and Improvement:** Analyzes existing business processes and identifies areas where IT systems can be improved to enhance the user experience.

    + **Solution Design and Prototyping:** Develops and tests solutions that address identified user needs, ensuring they align with business objectives and are user-friendly.

    + **Communication and Stakeholder Management:** Effectively communicates findings and recommendations to various stakeholders, ensuring alignment and buy-in.

    + **Testing and Quality Assurance:** Participates in testing and quality assurance activities to ensure that IT systems meet user needs and expectations.

    + **Documentation and Training:** Provides documentation and training materials to support the adoption and use of new or improved IT systems.

    Skills and Qualifications:

    Strong Analytical Skills:

    + Ability to analyze complex data, identify trends, and make informed decisions.

    Excellent Communication Skills:

    + Ability to clearly and effectively document and verbally communicate with both technical and non-technical stakeholders.

    + Ability to identify and resolve issues related to IT systems and user experience.

    Business Acumen:

    + Understanding of business processes and objectives, allowing for the development of solutions that align with business needs.

    Knowledge of IT Systems and Technologies:

    + Familiarity with various IT systems, platforms, and technologies used in the organization.

    + Stay abreast of emerging trends, technologies, and industry standards related to end user computing, and incorporate best practices into EUX strategies and operations.

    + Engage with industry peers and participate in relevant forums and conferences to share knowledge and contribute to thought leadership in the field.

    Experience with User Experience Design Principles:

    + Understanding of UX principles, such as usability, accessibility, and accessibility.

    + In essence, the EUX Business Analyst acts as a bridge between business needs and IT solutions, ensuring that IT systems are designed and implemented to be user-friendly, efficient, and effective, ultimately improving the overall user experience.

     

    _This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week._ **_This position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary location being for_** **_Birmingham, AL_** _._ _The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense._

    Position Type

    Full time

     

    Compensation Details

     

    Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

     

    The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

    Job Range Target:

    _Minimum:_

     

    $95,893.60 USD

     

    _Median:_

     

    $121,810.00 USD

    Incentive Pay Plans:

    Benefits Information

     

    Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

     

    + Paid Vacation/Sick Time

    + 401K with Company Match

    + Medical, Dental and Vision Benefits

    + Disability Benefits

    + Health Savings Account

    + Flexible Spending Account

    + Life Insurance

    + Parental Leave

    + Employee Assistance Program

    + Associate Volunteer Program

     

    Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

     

    https://www.regions.com/welcometour/benefits.rf

     

    Location Details

     

    Riverchase Operations Center

    Location:

    Hoover, Alabama

     

    Equal Opportunity Employer/including Disabled/Veterans

     

    Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

     


    Apply Now



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