• Commanders Action Group Staff Officer

    KaylaTek, Inc. (MD)


    Joint Base Andrews, MD, USA | Salary | 123000-126000 per year Salary plus benefits | Full Time

     

    | Medical, Dental, Vision , 401(k), ST/LT Disability, Life and AD and D Insurance, Paid Time Off, 11 Paid Holidays, Employee Assistance Program (EAP), Professional Development Program, Military Leave Support and more!

     

    Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work.

    SUMMARY

    The Commanders Action Group Staff Officer will work alongside a dedicated group of professionals to develop strategies to ensure the Air Force National Capital Region (AFNCR) users have necessary information technology tools to meet operational requirements.

    CERTIFICATIONS REQUIRED

    + One or more of the following within 6 months after starting:

    + Continuous Process Improvement certification or executive course.

    + Information Technology Infrastructure Library (ITIL) Foundations Certification

    + Project Management Professional (PMP) Certification

    CLEARANCE REQUIRED

    + Active DOD Secret - will be verified

    WORK ENVIRONMENT

    + 100% Full time onsite, at the Joint Base Andrews (JBA), Maryland

    PRIMARY RESPONSIBILITIES:

    As the Commanders Action Group Staff Officer you will:

    + Establish regular, recurring synchronization meetings with higher headquarters and other strategic Air Force Network Operations units

    + In collaboration with AFDW/A6, develop strategies to ensure Air Force National Capital Region (AFNCR) users have necessary information technology tools to meet operational requirements.

    + Provide data analysis including extraction, transformation, loading, and running reports and queries of associating performance data and metrics against applicable performance measures.

    + Develop data-driven strategic briefs for both contract and government stakeholders.

    + Work with service delivery managers to enable continuous process improvement of the underlying processes for service execution, fulfillment, and delivery are operating effectively and efficiently to meet stakeholder desired mission end state

    + Support special projects aim at enhancing or improving service delivery and customer experience.

    + Collaborate across the program in support of an overarching quality management function across all teams and work centers to include managed print services.

    + Assist the Strategic Operations Manager by providing onsite support and consultation to in-need work centers to drive efficiencies to remediate performance deficiencies.

    + Assist the Strategic Operations Manager and Problem Management team identify negative service trends and aid in solution development.

    + Assist the contract (User Experience) UX Manager, augmenting the Government staff, in building and updating the AFNCR ITS Service Catalog.

    + Assist the contract UX Manager with Quality of Service (QoS) initiatives, coordinating with higher-level organizations such as the Cyberspace Capabilities Center, Air Force Lifecycle Management Center, and Chief Information Office.

    + Assist UX Manager in the development and sustainment of the AFNCR customer-facing, electronic Service Catalog.

    + Engage stakeholders and customers to ensure the customer-facing services are effective and user-friendly.

    REQUIRED SKILLS AND QUALIFICATIONS

    + This position requires U.S. citizenship

    + Bachelor's degree with 8+ years of related experience, or Master's with 6+ years of related experience and 4+ years of experience supervising or leading teams or projects.

    + Must have a full DoD Secret Clearance at start.

    + 8+ years experience with the US Air Force in cyber operations

    + Minimum of two years of experience in quality assurance and/or process improvement.

    + Prior experience working in the National Capital Region

    + Exposure to BMC Remedy and its Digital Workplace Catalog.

    + Prior experience in strategic planning

    + Prior experience in policy development

    + Strong oral and written communications skills

    PREFERRED QUALIFICATIONS

    + Prior experience working in a Commander's Action Group (CAG)

    + Prior experience developing/maintaining a Service Catalog

    + Familiarity with the Headquarters Air Force (HAF) staff organization

    + One or more of the following within 6 months after starting:

    + Continuous Process Improvement certification or executive course.

    + Information Technology Infrastructure Library (ITIL) Foundations Certification

    + Project Management Professional (PMP) Certification

     

    The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

    EQUAL OPPORTUNITY EMPLOYER

    KaylaTek is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.