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Compliance Exam, Audit, and Issue Manager
- US Bank (Charlotte, NC)
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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Partners with leaders in their assigned Line of Business, Risk/Compliance/Audit (RCA) Consultants, and other RCA Managers to, depending on the function, oversee the successful creation, implementation, and maintenance of an effective risk management framework. Lead projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations. Facilitate the identification of gaps and drive solutions that minimize losses resulting from inadequate internal processes, systems, or human errors. Ensures the active identification, response and/or escalation of risks as appropriate. May influence policies and procedures to maximize profit potential and minimize regulatory exposure. Accountable for an effective partnership between the Line of Business and the Lines of Defense.
Position Responsibilities:
+ Partners with Regulatory Services, Corporate Compliance, and other relevant stakeholders on regulatory engagements where Corporate Compliance is the subject of the engagement and/or where compliance risks are in-scope.
+ Partners with internal review partners, Corporate Compliance, and other relevant stakeholders, in a risk-based manner, on engagements where Corporate Compliance is the subject of the engagement and/or where compliance risks are in-scope.
+ Develops and maintains processes for Compliance issue coordination to ensure timely resolution of issues, including each stage of issue resolution, in accordance with Enterprise issue management processes.
+ Performs or drives processes to support effective issue resolution activities. This includes issue identification, issue resolution project management, milestone development, status reporting, risk escalation, coordinating cross-business line activities including technology plans, documenting completion evidence and testing activities, drafting resolution memorandums, validating and verifying resolution steps, and related tasks.
+ Supports compliance oversight processes of business line issue identification and resolution, including coordination with compliance specialists, providing feedback and effective challenge throughout issue lifecycle, managing meeting routines and escalation discussions, and maintaining status reporting.
+ Partners with Business Line Issue Management teams to facilitate collaboration across the First and Second Lines of Defense on issues related to compliance risks
+ Identifies and escalates concerns (e.g., past due milestones, potential extension, etc.) to Management, as appropriate
+ Owns issue entry and ongoing oversight processes where Corporate Compliance is the issue source, including maintaining procedure and developing or enhancing vetting, intake, and closing routines
+ Provides oversight and/or support for Consent Orders commensurate with other issue expectations
+ Assists Management with strategic development of Corporate Compliance Issue Management program
+ Other projects, as assigned
Basic Qualifications
+ Bachelor's degree, or equivalent work experience
+ Typically 10+ years of applicable experience
Preferred Skills/Experience
+ Considerable knowledge of consumer compliance program concepts
+ Considerable knowledge of issue management policy, procedure, and guidance
+ Strong analytical, process facilitation and project management skills
+ Strong presentation, interpersonal, written and verbal communication skills
+ Strong leadership and management skills of processes, projects and people
+ Effective relationship building and negotiation skills
+ Familiarity with applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
+ Familiarity with Corporate Compliance teams (e.g., Fair Action Compliance Team, General Banking, Fair and Responsible Banking Division, etc.)
+ Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
+ Healthcare (medical, dental, vision)
+ Basic term and optional term life insurance
+ Short-term and long-term disability
+ Pregnancy disability and parental leave
+ 401(k) and employer-funded retirement plan
+ Paid vacation (from two to five weeks depending on salary grade and tenure)
+ Up to 11 paid holiday opportunities
+ Adoption assistance
+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
E-Verify
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $126,820.00 - $149,200.00 - $164,120.00
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
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