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About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:

+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**

+ **Continuous professional growth and leadership opportunities.**

+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**

+ **World-class facilities and the technology you need to thrive – in our offices or yours.**

Job Summary

The Program Manager will lead multiple strategic initiatives, establishing KPIs and performance metrics to drive continuous improvement and operational management. The Program Manager is part of Funding & Community Strategy within Government and Education Affairs. The Program Manager is a subject matter expert in grants, federal funding mechanisms, and USAC-administered programs (ECF, E-rate, Rural Healthcare, Cybersecurity Pilot) and is dedicated to assisting customers in identifying funding for their technology projects.

Role Description

• Lead multiple strategic initiatives, establishing KPIs/OKRs and performance metrics.

• Implement continuous improvement processes, including performance measurement, process analysis, improvement planning, and change management.

• Use data analysis to establish metrics and provide recommendations for improvements.

• Coordinate and track the progress of programs and projects, evaluating overall success.

• Develop, refine, document, and streamline processes, workflows, and standard procedures.

• Serve as a project representative for onboarding and other departmental shifts.

• Provide ongoing operational management and support for strategic programs.

• Communicate program expectations to resources and stakeholders clearly and timely.

• Partner with HR and TA teams to understand local processes and ensure successful execution.

• Explore new strategic opportunities by analyzing gaps and creating processes to address challenges.

Behaviors and Competencies

Strategic Thinking: Can analyze complex situations, anticipate future trends, and align and integrate strategies across departments or functions.

Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.

Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.

Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

Business Acumen: Can develop and execute business plans to drive growth and profitability.

Strategic Implementation: Can take ownership of complex strategic initiatives, coordinate cross-functional teams, and ensure successful implementation and outcome.

Planning: Can take ownership of complex planning initiatives, collaborate with others, and drive efficient execution.

Initiative: Can proactively seek out challenges, take ownership of complex initiatives, collaborate with others, and drive innovative ideas and results.

Conflict Resolution: Can resolve complex conflicts and negotiate win-win outcomes.

Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.

Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.

Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.

Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.

Multi-Tasking: Can take ownership of complex multi-task initiatives, collaborate with others, and drive results.

Detail-Oriented: Can oversee multiple projects, maintaining a high level of detail orientation, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks.

Continuous Improvement: Can identify major areas for improvement, implement major changes, and support others in their continuous improvement efforts.

Skill Level Requirements

• Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate

• Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organizational goals and deliver intended benefits on time and within budget - Intermediate

• Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development - Intermediate

• Proficient in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues - Intermediate

• Familiarity with the operational mechanisms, hierarchical setup, and the overall framework of SHI, enabling effective navigation and utilization of internal processes - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required

• 3+ years of experience working with senior leadership teams and executives required

• 3+ years of experience in Program/Project Management or a related field preferred

The estimated annual pay range for this position is $65,000 - $100,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status