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Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

+ Medical: Multiple plan options.

+ Dental: Delta Dental or reimbursement account for flexible coverage.

+ Vision: Affordable plan with national network.

+ Pre-Tax Savings: HSA and FSAs for eligible expenses.

+ Retirement: Competitive retirement package to secure your future.

Responsibilities

The Service Specialist-HLP plays an integral role in creating a premium customer service experience while also providing operational support to ensure efficient business practices. The incumbent is responsible for responding to patient and guest inquires, actively promoting HLP and Rejuvenate services and products, scheduling appointments, patient/guest check in and out, payment transactions, desk functions and supporting the patient care providers with pre/during/post service tasks. As an ambassador for the Healthy Living program and Rejuvenate Spa, the Service Specialist is responsible for understanding and promoting the Healthy Living Program and Rejuvenate Spa philosophy and assisting patients and guests with establishing an ongoing relationship with May Clinic.

Qualifications

Two year post-secondary education is preferred with two years’ experience in customer service or sales in health and wellness, healthcare services or service industry. Knowledge of computers and technical office equipment is required. Experience with patient scheduling, registration systems, and customer relations management systems is highly desirable. Must be able to work independently, be goal directed and have strong organizational skills. Successfully cope with varied levels of workload and multiple tasks. Demonstrates productive energy and positive ability to promote a product, service, or offering effectively. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon the public relations of the institution.

Exemption Status

Nonexempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.; $20.57 - 28.62/ hour;

Benefits Eligible

No

Schedule

Part Time

Hours/Pay Period

10-40

Schedule Details

Supplemental role coverage may include day, evening and Saturday hours. Schedule is released quarterly and is subject to business needs.

Weekend Schedule

Saturday shifts: 7:30 am- 4:30 pm

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (https://www.eeoc.gov/poster) . Mayo Clinic participates in E-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Tricia Harding

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.