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Vocational Rehabilitation Assistant

Posting Begin Date: 2025/06/04

Posting End Date: 2025/06/16

Category: Customer Service

Sub Category: Clerical & Data Entry

Work Type: Full Time

Minimum Salary: 20.28

Maximum Salary: 20.28

Pay Rate Type: Hourly

Description

IDVR – Vocational Rehabilitation Assistant Current Opening in Pocatello

Join us and help make a difference!

Salary: $20.28 per hour (40 hours per week)

Applications will be accepted through 4:59 PM MST on Monday, June 16, 2025

Our Vision

An Idaho where all individuals with disabilities have the opportunity to participate in the workforce and employers value their contributions.

Our Mission

To prepare individuals with disabilities for employment and career opportunities while meeting the needs of the employer.

Purpose of Position:

This Vocational Rehabilitation Assistant plays a critical role as a member of the vocational rehabilitation team by performing office/administrative and paraprofessional duties, establishing relationships with participants, and assisting with their needs, and supporting agency field personnel and management staff to fulfill the mission of the agency, as needed. Caseloads may include a general caseload, school-based caseload, and/or corrections caseload.

Job Responsibilities:

Counseling Team Support:

+ Establish relationships with participants; schedule and coordinate services for them.

+ Communicate Vocational Rehabilitation's mission and function to potential participants and discuss eligibility requirements.

+ Conduct and document intake interviews with applicants for services to assist in determining eligibility.

+ Review participant medical records for relevance to VR program, cull and attach relevant records to participant case file.

+ Coordinate and route confidential medical records upon receipt in a timely and accurate manner while ensuring compliance with all laws, regulations, policies, etc. regarding confidentiality of personal health and identifying information. • Attend and participate in team meetings. Assist with caseload management activities.

+ Meet with participants on an ongoing or ad hoc basis to obtain information and documentation for the case record as needed for case management and future plan development.

+ Engage with the community including employers and partnering agencies to conduct job site visits to support development of volunteer work assessment sites and other collaborative efforts, as assigned. • Inform vendors (e.g., community resource providers, employers, etc.) and correct invoices as necessary to ensure that requested services are consistent with participant service plan and referral.

+ Engage in telephone/electronic contact and/or onsite visits with employers to inquire about and/or follow-up on job openings and placements for participants while monitoring participant progress in job placements and throughout the rehabilitation process. Office/Administrative Support:

+ Ensure quality service to participants by displaying professionalism in all internal and external agency interactions.

+ Provide office support to include composing correspondence, creating, reviewing, and processing documents, generating reports, and maintaining records.

+ Greet visitors/callers and provide whatever assistance is appropriate or direct them to the appropriate team member as necessary.

+ Receive, sort, open, and route mail, faxes, and emails, ensuring confidentiality is maintained.

+ Provide routine information to applicants and participants concerning procedures, rules, and regulations of the agency.

+ Using case management software, create and manage authorizations for services.

+ Label scanned documents and file electronically in case management software in an accurate and timely manner.

+ Ensure that internal controls are adhered to by reviewing all documentation entered in electronic case records for compliance with agency policies, procedures, and guidance.

+ Schedule and coordinate meetings as required and perform basic office management functions.

+ Performs related duties, as assigned.

Minimum Qualifications:

+ Experience providing assistance and services to individuals with varying levels of ability

+ Demonstrated ability to interpret and explain complex information clearly and effectively

+ Proficiency in using professional software tools (e.g., Microsoft Office Suite, Google Workspace) to create, edit, format, and manage documents and correspondence

+ Strong adaptability and time management skills, with the ability to thrive in a dynamic environment, manage multiple priorities, and consistently deliver high-quality service

Preferred Qualifications:

+ Working knowledge of office equipment such as printers and scanners typically gained through work experience using this equipment.

+ Working knowledge of current office software applications (e.g. Microsoft Office suite), as well as familiarity with the use of a search engine (e.g., Google, Microsoft Edge, etc.) typically gained by at least one year of experience using these applications on a regular and frequent basis.

+ Ability and willingness to travel (which may include overnight travel) to provide service to participants, and for training, meetings, and conferences, as needed.

Recruitment Contact:

Questions about the position or the application process can be directed to Julie Davis, Human Resource Associate, 208-287-6451 or[email protected]

Benefits:

The State of Idaho offeres a robust total compensation package, including but not limited to:

+ One of the top 5 retirement systems in the Nation ( PERSI (https://www.persi.idaho.gov/) ) that offers a defined lifetime benefit at retirement

+ 2 voluntary supplemental retirement plans including both pre-tax and Roth options

+ Medical, vision, and dental insurance (https://ogi.idaho.gov/) benefits that become effective first of the month following your hire date. All contributions can be pre-tax

+ 11 paid holidays

+ Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)

+ Paid parental leave (https://dhr.idaho.gov/information-for-state-employees/)

+ Life insurance for self, spouse, and children

+ Additional perks and discounts (https://www.regence.com/producer/tools-for-members/advantages-discounts) available through medical provider

+ Public Service Loan Forgiveness (PSLF) Eligibility (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)

+ Employee assistance program

Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.