• Customer Service Representative

    Robert Half Office Team (Cambridge, MA)


    Description

    We are looking for a skilled Customer Service Representative to join our team on a contract basis in Cambridge, Massachusetts. This role requires exceptional communication and organizational abilities to handle customer inquiries effectively and ensure a positive experience. The ideal candidate will thrive in a fast-paced environment and be dedicated to delivering outstanding support.

    Responsibilities:

    • Respond promptly to inbound customer calls and address inquiries with professionalism and accuracy

    • Handle both inbound and outbound communications through phone and email channels

    • Maintain accurate records and input data into company systems using tools such as Microsoft Excel and Word

    • Schedule appointments and manage calendars efficiently to support team operations

    • Process orders and ensure timely entry into the system to meet customer needs

    • Provide detailed and clear information to customers regarding products, services, and policies

    • Collaborate with team members to resolve customer issues and escalate complex cases when necessary

    • Follow established procedures and guidelines to ensure compliance with company standards

    • Contribute to the improvement of customer service processes by identifying areas for enhancement

    • Deliver consistent and high-quality service to create a positive customer experience

    Requirements

    • Proven experience in a customer service or call center environment

    • Strong skills in answering inbound calls and managing email correspondence

    • Proficiency with Microsoft Excel and Word for data entry and record keeping

    • Ability to handle multiple tasks and prioritize effectively in a dynamic setting

    • Familiarity with order entry systems and scheduling tools

    • Excellent verbal and written communication skills

    • Strong problem-solving abilities and attention to detail

    • Commitment to providing exceptional customer service and maintaining professionalism

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .