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NY HELP No

Agency Court Administration, Office of

Title Network Systems Series

Occupational Category I.T. Engineering, Sciences

Salary Grade 21

Bargaining Unit None listed

Salary Range From $58100 to $76112 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 35

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Rensselaer

Street Address 165 Jordan Road

Suite 4

City Troy

State NY

Zip Code 12180

Duties Description The Division of Court Modernization (DCM) is a unit within New York State’s Office of Court Administration dedicated to making court spaces more functional and accessible, thus ensuring the full participation of all stakeholders in the justice process and enriching their experience via human-centered design and innovative technology. DCM is at the forefront of delivering innovative solutions that improve the efficiency and the quality of justice services to millions of New Yorkers. DCM primarily focuses on AV/IT integration, covering structured wiring, audio and acoustic systems, evidence presentation systems, videoconferencing, streaming, digital signage, and accessibility technology. Whether you are a seasoned project manager or engineer, a recent college graduate, or have a background in audio-visual technology, information technology (networking or programming), or customer services (Help Desk or training), DCM provides an environment for you to learn, grow, and effect positive change in society at large. In addition to applicants specializing in technical implementations and support, the Division of Court Modernization welcomes candidates with logistics experience, including but not limited to, specialization in inventory management and equipment distribution for enterprise or other large-scale organizations. The New York State Unified Court System offers an excellent benefits package, including four weeks of paid vacation, generous sick leave, and comprehensive health insurance coverage.

Minimum Qualifications THERE IS CURRENTLY ONE (1) POSITION AVAILABLE IN THE DIVISION OF COURTROOM MODERNIZATION IN THE NETWORK/SYSTEM SERIES. IT WILL BE FILLED IN THE FOLLOWING TITLES AND WILL BE DEPENDENT ON THEQUALIFICATIONS OF THE APPLICANT SELECTED.POSITION TITLE: NETWORK/SYSTEM TECHNICIAN III JG: 21BASE SALARY: $76,112QUALIFICATIONS: Bachelor's degree from an accredited college or university and two (2) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technicalexperience in a help desk or technical environment.DISTINGUISHING FEATURES OF WORK: Network/System Technicians III work under close supervision in the Division of Court Modernization performing second-level troubleshooting support and training to end-users and escalating the most complex problems to Network/Systems Engineers I. They act as team leaders and oversee the work of Network/System Technicians I and Network/System Technicians II, receive calls and inquiries regarding complex technical issues, conduct analysis of technical problems, provide support in accordance with established processes and document incidents and remedies. Network/System Technicians III are responsible for the installation of software and hardware and for providing technical support to Court Modernization projects and initiatives and perform other related duties.POSITION TITLE: NETWORK/SYSTEM TECHNICIAN II JG: 18BASE SALARY: $64,971QUALIFICATIONS: Associate's degree from an accredited college or university and two (2) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical experience in a help desk or technical environment.DISTINGUISHING FEATURES OF WORK: Network/System Technicians II work under close supervision in the Division of Court Modernization performing first-level troubleshooting support and training to end-users. They receive calls and inquiries, provide support in accordance with established processes, document incidents and remedies and escalate more complex incidents to second-level support personnel. Network/System Technicians II are responsible for the installation of software and hardware and for providing technical support to Court Modernization projects and initiatives and perform other related duties.POSITION TITLE: NETWORK/SYSTEM TECHNICIAN I JG: 16BASE SALARY: $58,100QUALIFICATIONS: Associate's degree from an accredited college or university in computer science; or An equivalent combination of education and related technical experience in a help desk or technical environment.DISTINGUISHING FEATURES OF WORK: Network/System Technicians I work under direct supervision in the Division of Court Modernization performing first-level troubleshooting support to end-users. They receive calls and inquiries, provide basic support in accordance with established processes, document incidents and remedies and escalate complex incidents to higher-level support personnel. Network/System Technicians I are responsible for the installation of software and hardware and for providing technical support to Court Modernization projects and initiatives and perform other related duties.

Additional Comments All interested persons meeting the minimum qualifications are encouraged to submit a UCS-5 Application for Employment form (obtainable from any administrative office in a court building or on the web at www.nycourts.gov/careers/UCS5.pdf) and a resume by email to [email protected] or by mail to:Deanna GermanoManagement AnalystOffice of Court Administration, Division of Court Modernization165 Jordan Road, Suite 4Troy, NY 12180

Some positions may require additional credentials or a background check to verify your identity.

Name Deanna Germano

Telephone

Fax

Email Address [email protected]

Address

Street 165 Jordan Road

Suite 4

City Troy

State NY

Zip Code 12180

Notes on Applying All interested persons meeting the minimum qualifications are encouraged to submit a UCS-5 Application for Employment form (obtainable from any administrative office in a court building or on the web at www.nycourts.gov/careers/UCS5.pdf) and a resume by email to [email protected] or by mail to:Deanna GermanoManagement AnalystOffice of Court Administration, Division of Court Modernization165 Jordan Road, Suite 4Troy, NY 12180