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Adecco Healthcare & Life Sciences is hiring Patient Support Representative in Lakeland, Florida! This role is in person / onsite. Please read below and apply with an updated resume for consideration:

**Type:** Six-month contract, with opportunity for full-time offer

**Schedule:** Monday through Friday, 8am to 4:30pm OR 8:30am to 5pm

**Pay:** $15.50 an hour

Responsibilities of the Patient Support Representative:

• Support inbound and outbound phone lines for the pharmacy

• Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals

• Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail

• Accurately and completely capture information and update systems appropriately

• Be flexible, organized and able to comply with constantly changing program business rules

• Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution

• Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient’s satisfaction.

• Provide availability, tracking and shipping information for patient’s medication as needed

• Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.

• Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.

• Execute day-to-day operations specific to the assigned program(s).

• Always maintain patient confidentiality.

Qualifications of the** **Patient Support Representative:

• High School Graduate or GED

• Proficient working on a computer and phone

• Two years of work experience in a customer service or customer focused role

• Must have proven ability to provide consistently high-quality of service

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

**IMPORTANT:** This **Patient Support Representative** job is being recruited for by Adecco Healthcare & Life Sciences division, not your local Adecco Branch Office.

For opportunities available at Adecco Healthcare & Life Sciences go to https://www.adecco.com/en-us/employers/industries/healthcare-life-sciences

**Pay Details:** $15.50 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance