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Department/Unit:

AMHS - Clinical Informatics Information Systems & Services

Work Shift:

Day (United States of America)

Salary Range:

$71,612.39 - $110,999.20

The EPIC Clinical Principal Trainer collaborates closely with the Training Manager, analysts, and operational leadership to design, implement, and maintain comprehensive training programs for users across assigned Epic applications. This position plays a key role in curriculum development, training environment configuration, and the creation and maintenance of educational resources. The Principal Trainer provides direct support to Credential Trainers who lead end-user sessions, offering workflow education and technical support both one-on-one and in group settings.

In addition to managing ongoing training needs, the Principal Trainer is responsible for supporting system upgrades, performing testing, resolving technical issues, and guiding the onboarding and development of Training Coordinators and Credentialed Trainers. This role ensures that AMHS staff are equipped with the knowledge and skills needed to optimize their use of the Epic system, working in coordination with Epic, training personnel, and operational leaders.

Main Duties and Responsibilities:

1. Design, develop, and maintain instructional materials and training curricula for Epic application areas. 2. Configure and test training environments; provide support and troubleshooting issues as needed. 3. Develop and maintain curricula in the Learning Management System (LMS), HealthStream. 4. Maintain and regularly update Learning Home dashboards and resource libraries. 5. Design and deliver education related to Epic system upgrades on a quarterly basis. 6. Collaborate with operational leadership to present system functionality and create training materials aligned with workflow decisions. 7. Respond promptly to training-related security access requests and support tickets, including providing individualized instruction when necessary. 8. Train, credential, and support additional classroom trainers as needed. 9. Manage and update Epic-related content on the AMHS Clinical Corner platform. 10. Proactively identify training needs and work to address them in advance. 11. Assist with any related training needs as assigned.

Minimum Qualifications

Education:

+ Bachelor’s degree or equivalent experience in a healthcare or IT related field

Licensure, Certification & Registration:

+ Must become Epic certified within the time outlined upon hire.

Experience:

+ 3+ years of relevant experience in Healthcare, Project Management, or curriculum design/delivery.

Skills, Knowledge & Abilities:

+ Ability to learn quickly and manages complex workflows independently

+ Experience with technology and healthcare strongly desired.

+ Knowledge of and ability to use Microsoft Office suite.

+ Ability to develop and deliver formal presentations. This includes presenting information in a clear and interesting manner, commanding audience attention, developing effective materials, and handling questions or challenges from the audience.

+ Ability to work effectively with staff having a wide range of seniority.

+ Experience in curriculum design/delivery highly preferred.

+ Ability to learn new content and leverage that knowledge to develop strong training programs.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.