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Description

Summary:

Commercial Relationship Service Specialist Seniors serve as the primary service contact for assigned Commercial customers and Relationship Managers.

Duties & Responsibilities:

+ Acts and makes decisions in coordination or on behalf of Relationship Managers; connects or informs other bank colleagues to enable seamless transition of service for non-credit products; Often assigned to support the most complex, visible, large, and/or sensitive customers and services

+ Takes initiative to facilitate customer onboarding in conjunction with RM; ensures regulatory and system requirements are met; includes new and existing entities, triggering events, and clearing exceptions and diligence cases; works directly with customer and deal team colleagues

+ Obtains/reviews customer information, prepares documents for customer signatures required to open commercial deposit accounts and business online; satisfies legal, technical, and compliance requirements; provides information to customers on deposit product types and features

+ Services commercial deposit accounts, including updates to signers, account holds, CD renewals; manages overdrafts and approval process for time-sensitive decisioning; account closures; fraud protocols and interim monitoring; customer courtesy wires and funds movement; supports RM requests relating to deposit portfolio

+ Services commercial loans, including customer requests for advances; rate changes; insurance monitoring; research of past dues, invoices, misapplied payments, and other issues; supports RM requests and special handling of unique administration requirements relating to loan portfolio

+ Transitions customers to Treasury Management and other departments when needed for non-credit product implementation and service; may provide customer support for business online

+ May mentor and assist in training less experienced colleagues; participates in projects as assigned

Basic Qualifications:

+ Minimum 5 years' experience in Commercial Banking

+ High school diploma or equivalent

Preferred Qualifications:

+ Ability to use independent judgment

+ Ability to handle complex customer service issues

+ Bachelor's degree

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.