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It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As a QuickSTAT Air Logistics Healthcare Customer Care Specialist, you will be responsible for developing and maintaining relationships with clients and providing shipment-specific processing and timely communication of order updates.

How you create impact

+ Plan shipments in coordination with clients’ requirements.

+ Ensure orders are set up accurately and communicated effectively to other departments and/or logistics service partners in compliance with all regulations and operating procedures.

+ Escalate all client issues to the management team as required.

+ Identify and implement strategies to improve quality of service and productivity.

+ Good working knowledge or quick learner of all Quick Enterprise Systems (QuickTrac, QuickOnline/RX and Quick Oasis), particularly all QuickTrac CS-related functions and QuickSTAT email program to include client email / contact group information updates.

+ Assist the Commercial Group (Sales) as required or directed by QuickSTAT local management team.

+ Ensure compliance with company policies and procedures.

+ Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers.

What we would like you to bring

+ 2+ years customer service (virtual) experience in related industries dealing with high volume call centre environment.

+ High School Diploma

+ Excellent time management skills.

+ Ability to work successfully under pressure.

+ Flexibility - must be able to work off hour schedules (i.e., other than 9-5 Mon to Fri) as well as some holidays when requested.

+ Excellent understanding of world geography and commerce.

+ Air Courier or Freight Industry background preferred.

+ Specialization in Biopharm or cold chain transportation preferred.

+ Healthcare or Biopharmaceutical industry preferred.

+ Experience in Clinical Trial Logistics including temperature control packaging, shipping and/orregulatory requirements preferred.

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.