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At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description

Knowledge:

Working knowledge of various order types, claim processing principles, documentation requirements, and processing systems is required.

Data analysis skills and proven analytical experience.

Knowledge of relevant commercial programs, managed care pharmacy benefit programs and applicable discount methodology is required.

Demonstrates effective decision making, problem solving, and the ability to work collaboratively in a team structure.

Strong verbal, written and interpersonal skills with an emphasis on time management, follow-through, and issue resolution abilities are required.

Develops solutions to a variety of routine as well as moderately complex problems.

Critical thinking and analysis skills are required.

Must have the ability to multi-task in a deadline intensive environment.

Proficiency in Microsoft Excel, PowerPoint and Word and familiarity with JD Edwards are required.

Trade Operations/Patient Support Services

Invoice processing and customer service skills required.

Commercial Contracting

Ability to manipulate and manage data to support negotiations/contracting.

Government Pricing & Contracting

Data management skills and the ability to analyze information to provide relevant and reliable data are required.

Specific Education & Experience Requirements:

3+ years of related experience in biotech or pharmaceuticals industry and a BS or BA degree.

Specific Job Responsibilities:

Inputs new or amended contracts into Gilead’s operations systems based on terms and conditions in customer agreements.

Reviews new contracts in the internal database system to ensure contractual obligations are accurately captured and updated.

Validates chargeback or rebate claim data and processes payments timely and accurately.

Works with government or managed care customers and internal stakeholders to resolve outstanding disputes in a timely manner and to Gilead’s advantage whenever practical.

Reviews submissions from contracted customers or external government agencies to ensure data is accurate and loaded in the correct system.

Tracks all payments made through internal Gilead systems and links payments to claim requests.

Provides information to managers as requested for successful contract negotiations, renewals and issue resolutions.

Summarizes data and creates presentations to help immediate managers evaluate the efficiency the department.

Follows Standard Operating Procedures (SOPs) related to pricing and contracts.

Trade Operations

Responsible for preparing daily reports that summarize activities.

Handles general customer service inquiries and supervises routing of questions to appropriate resources.

Identifies needs for customer database, reports and management information and adapts accordingly in reporting systems.

Performs order entry, returns, and other tasks associated with documenting and processing orders from wholesalers or direct accounts; traces delivered products to ensure timely delivery and relationship maintenance.

Understands product supply chain and Gilead partners.

Handles customer claims and provides high quality customer focused phone coverage as well as maintaining excellent internal and external relationships supporting Gilead’s trade partners.

Commercial Contracting; Government Pricing & Contracting

Follows established standard operating procedures and policies to ensure that accurate pricing, discounts, and rebates are extended to eligible entities under the government programs in which Gilead participates.

Monitors metrics utilizing database reporting features to identify deviations in chargeback or rebate activities and escalates critical issues to management.

Patient Support Services

Supports call center, coverage and reimbursement support, the patient assistance program, and other specialty operations.

The salary range for this position is: $109,650.00 - $141,900.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

For jobs in the United States:

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact [email protected] for assistance.

For more information about equal employment opportunity protections, please view the 'Know Your Rights' (https://www.eeoc.gov/employers/eeo-law-poster) poster.

NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT (http://www.dol.gov/whd/regs/compliance/posters/eppac.pdf)

YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT

PAY TRANSPARENCY NONDISCRIMINATION PROVISION (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.

Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.