• Senior Salesforce Engineer

    Deloitte (Hartford, CT)


    Senior Salesforce Engineer - Project Delivery Specialist - Customer

     

    Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Senior Salesforce Engineer, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

    Work you'll do/Responsibilities

    + Design, develop, and implement Salesforce solutions with a focus on Financial Services Cloud (FSC) and CRM-A.

    + Collaborate with stakeholders to gather requirements and translate them into technical specifications.

    + Engage directly with clients to understand their needs and provide tailored solutions.

    + Integrate Salesforce with other systems to enhance contact center operations.

    + Ensure the scalability and performance of Salesforce applications.

    + Provide technical guidance and mentorship to junior team members.

    + Troubleshoot and resolve issues related to Salesforce applications.

    + Stay updated with the latest Salesforce features and best practices.

    + Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management.

    + Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes.

    The Team

    Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

     

    Our Digital Foundry & Operations works with the Customer group to bring a flexible capability and fluid capacity model to the delivery of small technology projects and enhancements.

    Qualifications

    Required

    + Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

    + 5+ years experience as a Salesforce Engineer

    + 3+ years experience with Salesforce Financial Cloud (FSC)

    + Experience with contact center solutions (Salesforce Service Cloud)

    + Proven success with face-to-face client engagements

    + Limited immigration sponsorship may be available

    + Must be able to work onsite in Hartford, CT

    + Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

    Preferred

    + Salesforce Certification(s)

    + Analytical/ Decision Making Responsibilities

    + Analytical ability to manage multiple projects and prioritize tasks into manageable work products

    + Can operate independently or with minimum supervision

    + Excellent Written and Communication Skills

    + Ability to deliver technical demonstrations

     

    Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.