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Client Manager/Parole Officer - Youth Service Counselor II - Southern Region

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Client Manager/Parole Officer - Youth Service Counselor II - Southern Region

Salary

$66,804.00 - $86,856.00 Annually

Location

Colorado Springs, CO

Job Type

Full Time

Job Number

IKA 00368 06/02/2025

Department

Colorado Department of Human Services

Division

OCYF - Youth Corrections

Opening Date

06/02/2025

Closing Date

6/18/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

2864 S. Circle Drive, Suite 300 - Colorado Springs, CO 80906

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

[email protected]

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

This position is open only to Colorado state residents.

Please note: This recruitment may be used to fill multiple vacancies.

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits)

About the Division of Youth Services: The Division of Youth Services (DYS) provides a continuum of residential and non-residential services that encompass juvenile detention, commitment, and parole. DYS is the agency statutorily mandated to provide for the care and supervision of youth committed by the District Court to the custody of the Colorado Department of Human Services. The Division operates numerous secure facilities that serve youth between the ages of 10 and 21, who are pre-adjudicated, sentenced, or committed. The Division also contracts with numerous private residential and non-residential service providers throughout the State. For pre-adjudicated youth, the Division is also responsible for the management and oversight of Colorado Youth Detention Continuum, a State-funded, locally administered program that provides services to youth at risk of further progressing into the juvenile justice system. In addition to residential programming, the Division administers juvenile parole services throughout the State which includes but is not limited to parole supervision through case management to ensure community safety.

We invite you to explore the DYS website and learn about the services provided to youth, families, and local communities in the State of Colorado at: https://www.colorado.gov/cdhs/dys

Description of Job

About the Unit:

This work unit manages a continuum of services and programs to assess, treat and serve youth Committed to the Colorado Department of Human Services, Division of Youth Services (DYS). These youth may be committed and in the custody of the DYS, or under parole supervision of the DYS. Parolees may be in Colorado or under supervision via the Interstate Compact for Juveniles. The work unit is also responsible for ensuring the safety and security of youth, staff and the community according to the laws of Colorado.

Purpose of this Position:

The purpose of this position is to develop and monitor an individualized continuum of care for delinquent youth between the ages of 10 and 21 who are sentenced to the Department of Human Services from the time of commitment to discharge. The role of the Client Manager/Parole Officer is to provide overarching case management and to facilitate and engage a Multi-Disciplinary Team for each youth assigned. This is accomplished through an assessment of the youth and the family, development and review of the Youth Development Plan, monitoring service delivery, providing direct care as necessary, maintaining appropriate records, timely and accurate data entry, and assisting the planning and review of processes at the regional level.

Job Duties:

Case Management/Case Planning:

+ Case Plan development and management for caseloads averaging 8-10 youth.

+ Facilitate the Multidisciplinary Team Assessment staffing and identify treatment domains, service needs, treatment goals, safety issues and other needs or concerns.

+ Engage client families and encourage their involvement with clients.

+ Complete releases and collect all identifying documents.

+ Initiate and finalize placement decisions.

+ Complete on-going risk assessments (YASI) throughout the life of the case.

+ Identify and broker services for youth as identified by the multidisciplinary team, utilizing the YASI for decision making.

+ Develop timelines for service delivery.

+ Write the Youth Development Plan.

+ Conduct case conferences with youth, family, providers, and other identified multidisciplinary team members.

+ On-going monitoring of plans including monthly case reviews, multi-disciplinary team meetings and family consultations; revision of plans as necessary.

+ Introduce youth to a trauma responsive safety plan.

+ Introduce youth to the client portfolio and engage the multi-disciplinary team in the portfolio to support on-going transition.

+ Provide reinforcements and sanctions in response to youth behavior.

+ Complete six-month administrative reviews.

+ Use Trauma Informed tools for facilitating monthly meetings.

+ Mediate youth issues with courts, agencies, law enforcement, families, and service providers.

+ Execute emergency placements for youth needing psychological services, housing, family mediation, and safety.

+ Provide emergency notifications and consultations.

+ Compile, copy, and distribute required documents for contract vendors, Community Review Boards (CRB), Parole Board and the Interstate Compact office.

+ Present cases and make recommendations to the CRB, Parole Board and Courts.

+ Compile reports and/or give testimony to the courts as required.

+ Negotiate for services, court dispositions, filing and dropping of charges, placements, and treatment resources.

+ Learn and reference the Colorado Children’s Code, DYS Policy and Procedure, IV-E Regulations, Court Orders, DYS Statewide and Regional implementing procedures, Parole Standards/rules, and SOMB standards when making decisions related to clients.

Date Management and Record Keeping:

+ Update computerized client record systems in various databases.

+ Complete required documentation for LOS (Length of Stay) extensions and reclassifications, and complete YASI (Youth Assessment and Screening Instrument) re-assessments and contact notes as needed.

+ Maintain the official DYS client file.

+ Complete the monthly review form and ensure proper distribution.

+ Close out official case files to closed records.

+ Create and/or update all other documentation related to the youth, as necessary.

+ Understand laws surrounding confidentiality and maintaining secure digital communications. Follow Division policies for electronic communication and requests for information.

+ Be familiar with the Colorado Open Records Act, what is considered public information, and the importance of language, professionalism, and confidentiality in all correspondence.

Parole Planning and Supervision:

+ Facilitate pre-parole staffing.

+ Develop release/parole plan, schedule parole hearings, and comply with required reporting and scheduling timeframes.

+ Present cases at parole hearings.

+ Recruit, develop, advise, negotiate, monitor, and supervise contracted parole services.

+ Supervise youth; maintain contact with family, law enforcement, and community agencies.

+ Identify community safety issues and concerns.

+ Make decisions regarding parole violations and complete all necessary documentation and communication with stakeholders.

+ Reference and utilize strategies outlined in the client portfolio.

+ Engage the Multi-Disciplinary Team to support continuing needs of the youth on parole.

+ Engage family/community members who can provide sustainable positive resources to enhance successful community re-entry and sustainability.

Community Involvement:

+ Attend community meetings relevant to the Division of Youth Services and its clients; Explain DYS policies and procedures to interested parties; Participate on boards, committees, planning groups relevant to Youth Services.

+ Assist the regional office in the development of community services/programs and the identification of duties as resources change.

+ Apprise Regional Office leadership team of changes, needs, etc., in assigned geographic areas.

+ Other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Note:

Applications will be reviewed to determine if you meet the minimum qualification for the position. If it is determined that you meet the minimum qualifications, your application will also be used as part of the examination process. You should ensure that your application specifically addresses the requirements as listed in the minimum and preferred qualifications, as well as the job duties and the highly desired competencies. Take the time to adequately address your specialized experience, work products, and accomplishments as they relate to the position.

Minimum Qualifications:

Experience Only:

Six (6) years of relevant experience in an occupation related to the work assigned to this position

OR

Education and Experience:

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years.

Preferred Qualifications:

+ Work experience with and knowledge of Southern Region community agencies, judicial system, law enforcement, education system and service providers.

+ Masters degree.

+ Position requires an individual who is self-directing and motivated, who can make decisions with limited supervisory direction.

+ Must have extensive knowledge of Criminal Justice System, Human Services Agencies, and current treatment modalities.

+ Must be flexible and comfortable with change.

+ Must have current Colorado Driver's license with the ability to drive in urban and rural communities.

+ Must be willing to visit clients/families in their residence.

+ Knowledge of computers and data entry.

+ Relatable experience as a current or previous State of Colorado employee.

Highly Desirable Competencies:

+ Bilingual

Conditions of Employment:

+ A pre-employment criminal background check will be conducted as part of the selection process as this position is deemed to have direct contact with vulnerable persons. Felony convictions, conviction of crimes of moral turpitude, or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide the CDHS Background Unit with an official disposition of any charges. Additionally, you will be required take and pass a drug screen

+ Be a minimum of 21 years of age, with no felony convictions or history of domestic violence

+ Possess and maintain a valid U.S. driver's license

+ Travel within the State of Colorado to meet with community partners and clients who are within the Southern Region Catchment area

+ Must be available by phone in case of urgent matters and emergencies to answer questions, provide input or complete necessary paperwork

+ Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

APPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

A standard appeal form is available at:www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

Link to:How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)

Link to:The Assessment Process (https://cdhs.colorado.gov/information-for-job-applicants#assessment-process)

For additional recruiting questions, please [email protected]

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

+ Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

+ Medical and dental health plans

+ Employer supplemented Health Savings Account

+ Paid life insurance

+ Short- and long-term disability coverage

+ 11 paid holidays per year plus vacation and sick leave

+ BenefitHub state employee discount program

+ Employee Wellness program (https://coloradostateofhealth.com/)

+ Excellent work-life programs, such as flexible schedules, training and more

+ Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans .

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAA Coordinator, Nancy Schmelzer, at [email protected] or call 1-800-929-0791.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~ (https://cdhs.colorado.gov/information-for-job-applicants#eoe)

Toll Free Applicant Technical Support (https://cdhs.colorado.gov/information-for-job-applicants#technical-support)

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

The role of the Client Manager includes various responsibilities including seeing clients, brokering services, case management, paperwork and data entry as well as supporting statewide efforts. How do you prioritize and ensure all of these tasks are completed? Describe your skills and experiences applying these responsibilities?

02

In this position, the client manager/parole officer is responsible for facilitating multidisciplinary team decisions. Describe your experience with leading multi disciplinary teams, strategies you have used to address conflict/disagreement among members with strong, varying viewpoints and bring teams to consensus

03

Describe what it means to you to be "trauma-informed" and describe how you incorporate trauma informed principles into your work

04

Are you a Veteran who qualifies for Veteran's Preference Points? (If yes, you must attach a copy of your DD-214 form)

+ Yes

+ No

05

Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application.

+ Yes

+ No

06

If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.

07

If you are a former or current state employee, please identify what state agency you work(ed) with and how many years of relevant state service you have related to the position you are applying for. (Ensure this is listed on your application under work experience)

08

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.

09

At the bottom of this job posting are links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.

+ This information is available to me and I have read this information.

+ I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

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