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HEALTH SERVICES REPRESENTATIVE - 64061983

Date: Jun 5, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .

Requisition No: 854346

Agency: Department of Health

Working Title: HEALTH SERVICES REPRESENTATIVE - 64061983

Pay Plan: Career Service

Position Number: 64061983

Salary: $42,624.66 Annually

Posting Closing Date: 06/12/2025

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

Title: Health Services Representative

Your Specific Responsibilities:

Working under the direct supervision of the Sexually Transmitted Disease (STD) Program Supervisor, this position provides direct disease and public health awareness intervention services to the Department of Health in Collier County (DOH-Collier) STD Program. These activities include partner counseling and referral services (PCRS), sexually transmitted infections (STI) case management, investigation and intervention by notification, counseling, and referral of exposed individuals or at-risk of STI/HIV infections. This position requires knowledge of the public health system and professional skills to interact with patients, health care providers and others in the community involved in STI/HIV prevention and control; and the ability to interact with people with diverse social, economic, and cultural lifestyles and characteristics. This position also requires communications skills to interview and elicit information from patients, contacts, and at-risk individuals. This position is at risk for exposure to blood borne and respiratory pathogens (moderate risk level) under OSHA guidelines and requires annual Tuberculosis (TB) assessment which may include a TST/ and interferon gamma release assay (IGRA) test and or chest x-ray and is required to have up-to-date vaccinations for some vaccine-preventable diseases. Contributes to the organization’s culture of performance excellence by actively seeking to improve personal and organizational performance through measurement, analysis, knowledge management, and processes improvements and participation in performance management committees, councils, and/or workgroups. Continuously demonstrates the Department’s ICARE values. The following are considered essential job specific duties for this position:

Conducts investigations to locate infected individuals with STIs and refers them for medical evaluation, treatment and preventive counseling with their contacts and at-risk individuals. Ensures that all activities are conducted under the Federal, State, and local program operational procedures and guidelines. Provides PCRS in accordance with current STD program policy to a wide variety of individuals infected with or at risk of STIs/HIV.

Performs case management activities directed at identifying infected individuals with STIs, work prioritization and record management, STARS data entry and HIV pre- and post- counseling sessions. Communicates with public and private clinics, clinicians, hospitals, laboratories, and other health care provider to obtain patient related information to assist in the location, treatment, and prevention of STI/HIV.

Provide counseling, education, referrals, and linkage to care to newly diagnosed HIV clients and high-risk referrals to Pre exposure prophylaxis for HIV (PrEp)

Performs clinical functions, obtains blood and urine specimens, prepares laboratory orders, and manifests and refers patients for medical evaluation and treatment

Completes required records and reports in accordance with DOH - Collier STD program policies and procedures. Keeps record and educational materials. Secures all confidential information in the office, on computers and in the field.

Participates in clinical, community or impromptu screening activities and/or community education and/or targeted outreach programs. These activities will occur before, during or after normal working hours and/or weekends or holidays.

Provide STD, HIV, and Hepatitis screenings during Free Testing Events at DOH-Collier.

Order and maintain up-to-date inventory of clinic and outreach supplies, and condoms.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

Effective interpersonal skills in multicultural settings.

Good organizational skills.

Skilled in proficiency in the use of the following computer systems: Microsoft office, STARS and HMS

Qualifications:

Minimum

Current Florida Driver’s License and reliable transportation and willingness to use personal vehicle for business related activities.

Emergency Duty - Incumbent may be required to work during or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or to perform other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural (F.S. 242.42).

N-95 Mask – Ability and willing to wear an N-95 respirator.

Bilingual or multilingual: English/Creole (French), English/Spanish, English/French, English/Spanish/Creole (French).

Experience performing venipuncture.

Trainings:

Introduction to STARS (or to be completed within 3 months of employment).

HIV/AIDS 500/501 Counseling and Testing Certification (or to be completed within 6 months of employment)

Passport to Partner Services Training (or to be completed within 6 months of employment),

Preferred

Bachelor’s degree in health or social sciences

Experience working in an STI prevention & surveillance program.

Experience working in case management.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Work Location: Naples

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

+ Annual and Sick Leave benefits.

+ Nine paid holidays and one Personal Holiday each year.

+ State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.

+ Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com ).

+ Flexible Spending Accounts.

+ Tuition waivers.

+ And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

NAPLES, FL, US, 34112

Nearest Major Market:Naples