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Are you ready to make a difference in the lives of your patients? Look no further! Great Lakes Physicians Practice is thrilled to offer an exciting opportunity for a full-time **Office Assistant** to support our Nephrology Office in Jamestown, NY. If you’re passionate about efficient patient care, excellent communication, and contributing to a dynamic team, this role is for you.

_Why Choose Us?_

+ **Meaningful Work:** As an Office Assistant, you’ll play a vital role in making and scheduling patient appointments, ensuring timely and efficient service.

+ **Work-Life Balance:** Enjoy a Monday-Friday daylight schedule— **no evenings, weekends, or holidays!**

+ **Patient-Centric Approach:** Assist patients both in person and over the phone, providing essential information and collaborating with various departments.

+ **Ideal Candidate:** If you have prior experience in an outpatient medical office, are comfortable with high call volumes, and have a knack for electronic medical records and medical terminology, we want to hear from you!

+ **Make an Impact:** Explore this opportunity and discover how you can positively influence the lives of others while building the career you’ve always dreamed of.

Apply today and make a difference in the lives of patients in your community!

Responsibilities:

+ Verify necessary information and records in the medical record and computerized scheduling system.

+ Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.

+ Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.

+ Maintain clean, orderly waiting area including beverage area and reading materials.

+ Prepare patient charts for upcoming appointments.

+ Answer telephone, screens calls, takes messages, and provides information.

+ Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.

+ Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.

+ Answer questions regarding patient appointments and testing.

+ Complies with all UPMC Health System policies and procedures.

+ Maintain strict confidentiality related to medical records and other data.

+ Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

+ High school diploma or GED is required.

+ 1 year work experience, preferably in a medical office setting.

+ Knowledge of medical terminology preferred. Word processing and computer experience preferred. **Licensure, Certifications, and Clearances:** **UPMC is an Equal Opportunity Employer/Disability/Veteran**