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Join Our Team of Customer Service Superstars in Winchester, KY!

Are you a natural problem-solver who loves helping people? At **Pearl Interactive Network** , we’re looking for **Customer Service Representatives (CSRs)** to be part of our growing Winchester, KY Contact Center Operations. If you're ready to make a difference, this is your chance to shine!

Whether you’re starting your career or looking for your next big move, Pearl provides the support, stability, and opportunities to help you succeed.

Why Choose Pearl?

+ **Competitive Pay*** - Earn above minimum wage per hour, plus additional Health and Wellness Dollars toward your benefits

+ **Comprehensive Benefits Package** - including Medical, Dental, Vision, Life/AD&D, and STD coverage

+ **Paid** Federal Holidays, PTO, and Sick Time

+ **Voluntary Benefits** - Accident Coverage, Critical Illness, and Hospital Indemnity

+ **Retirement Plan** Options to secure your future.

+ **Exclusive Discounts** through Perks@Work and PerksPlus programs

+ **Professional Growth** - Access to training, development, and advancement opportunities.

**Location:** 1025 Bypass Rd, Winchester, KY 40391

**Operating Hours:** Mon.- Fri., 9 AM - 6 PM

Essential Duties and Responsibilities:

+ Utilize standard technology, including telephone, e-mail, and web browser, to support callers.

+ Assist callers with completing and submitting online applications to plan providers.

+ Follow pre-scripted responses and deliver claims-specific information accurately.

+ Maintain call logs by confirming responses through designated system selections.

+ Escalate calls to Customer Service Representative II when necessary.

+ May be required to work holidays and overtime, based on business needs.

+ Perform other related duties as assigned.

Education and Work Experience Requirements:

+ High School diploma or equivalent required.

+ Minimum of 6 months of customer service, secretarial, or telemarketing experience or equivalent military experience.

+ Proficiency in typing (20 wpm minimum)

+ Experience working with PC and Windows operating systems.

+ Ability to meet contractual turnaround times, follow documented policies and procedures, and adhere to privacy regulations.

+ Strong interpersonal and leadership skills, with the ability to manage multiple tasks.

+ Proven ability to work effectively in a team environment.

+ Spanish fluency is a plus.

+ Must have physical ability to sit for extended periods in sedentary office setting.

+ Requires 100% phone-based work, including wearing a headset while using a phone and computer.

+ Ability to manage stress and work efficiently under pressure.

+ Adherence to strict attendance break policies.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

_The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary._

**_*_** **_Attention Job Seekers:_** _Please be advised that our company determines wages in accordance with geographical location and in compliance with Service Contract Act (SCA) regulations. This policy ensures that our compensation packages are competitive within local job markets and adhere to federal standards. We are committed to fair and equitable pay practices across all our operations. Thank you for your interest in joining our team._

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9 AM - 5:30 PM EST

9:30 AM - 6 PM EST