• Customer Service Manager

    IAP Worldwide Services, Inc (Mclean, VA)


    Position contingent upon contract award

     

    As the Customer Service Manager , you will be responsible for providing customer service support, scheduling, processing requests, and assistance with Government conferences.

    ESSENTIAL JOB FUNCTIONS

    • Provide opening procedures to include posting conference schedules at government facilities

    • Phone service begins immediately following opening procedures

    • Provide customer service support by staffing a customer service desk to generate Products & Services requests and respond to customer requests to including tracking requests

    • Integrate service order requests and provide assistance to conference attendees

    • Provide notary service

    • Provide oversight of the key management and control

    • The Customer Service Manager, or their approved designees, must be present during the business hours of 0600-1800. After normal business hours or during weekends, Customer Service Manager or their approved designees shall be physically present within two (2) hours of notification of an incident requiring emergency response, if and when an emergency situation occurs and shall be available for contact by telephone 24 hours per day, 7 days per week (24/7), including holidays.

    EDUCATION & EXPERIENCE:

    • Bachelor’s degree in Business Administration, Communications, Public Relations, or related field

    • 4 years’ experience in Management role overseeing customer service operations

     

    SECURITY CLEARANCE: Top Secret SCI Polygraph

     

    Intrepid Global Solutions, LLC.

     

    www.intrepidgs.com

     

    Intrepid Global Solutions, LLC. (IGS), is a leading international services company that provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IGS leverages and integrates its capabilities – IT & Communications, Aviation & Engineering Solutions, Power Solutions, Infrastructure & Logistics - to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.

     

    Intrepid Global Solutions, LLC. (“IGS” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., and subsidiaries is an EOE, including disability/vets.

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

     

    Required SkillsRequired Experience