• Customer Service Representative

    Carrier (East Syracuse, NY)


    Country:

    United States of America

    Location:

    CAN01: Carrier-Syracuse, 6304 Carrier Parkway, East Syracuse, NY, 13057 USA

     

    Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (https://c212.net/c/link/?t=0&l=en&o=3847430-1&h=139563088&u=https%3A%2F%2Fwww.corporate.carrier.com%2F&a=corporate.carrier.com) or follow Carrier on social media at @Carrier (https://c212.net/c/link/?t=0&l=en&o=3847430-1&h=4009942256&u=https%3A%2F%2Ftwitter.com%2Fcarrier&a=%40Carrier) .

    About This Role:

    Our Customer Care Center is the first line of customer communication for incoming calls on the 1-800-Carrier line. We serve North America, including Canada. Our customer base is end users of our brands of HVAC equipment (residential homeowners). We will also assist in servicing our network of Carrier brand dealers looking to obtain parts or technical support.

    Training:

    + Training is 2-3 weeks long. It will take place on site. Half of the time will be a classroom training, the second half will be hands on with our systems

    Key Responsibilities:

    + Dealer referrals—getting them connected with a dealer that can provide sales or service

    + Our number one goal is to get the homeowner connected with the dealer through warm transfer

    + Provide customers with warranty information

    + Product comparison

    + Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

    + Works under immediate supervision to provide satisfactory and quality customer service

    + Assists with answering basic customer inquires on product availability, maintenance, and the status of orders

    + Assists with resolving basic customers' service or billing complaints

    + Assists with keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

    Required Qualifications:

    + High school diploma or GED

    + 6+ months experience with inbound call answering in a call center setting

    Preferred Qualifications:

    + Bachelor’s Degree

    + Sales Force experience

    + Ability to meet standardized call center metrics

    + Be dependable

    + Show up to work on time and completing each shift

    + Maintain assigned break and lunch schedules

    + Above average verbal and written communication skills

     

    \#LI-On-Site

    _RSRCAR_

    Pay Range:

    $32,681 - $47,466 Annually

     

    _Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act._

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