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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Manager, Sales Servicing is part of the Global Sales team within the Commercial Division. This role will lead a team of Service Representatives to effectively support and complement Account Managers and Sales Managers within the American Airline’s Sales organization. This role will partner closely with leadership and cross-functional teams to support target setting, resource allocation, and sales strategy.

What you'll do

_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._

+ Leads a team of analysts in analyzing sales data to identify trends, opportunities, and areas for improvement, working closely with corporate and agency account managers

+ Supports the development and execution of sales plans to help achieve revenue and growth targets for the sales and commercial organizations

+ Monitors key sales and account performance metrics, including revenue share, discounts, and corporate customer and agency partner NPS

+ Designs dashboards, reports, and visualizations in partnership with Commercial Planning and Performance to provide the sales teams and leadership with actionable insights

+ Develops and implements territory planning strategies to ensure optimal sales coverage and resource allocation

+ Builds relationships across the Sales and Commercial Planning & Performance organizations to ensure data and analytics effectively support broader business objectives

+ Ensures data accuracy and reporting integrity by working with teams in Revenue Management Sales to enhance reporting capabilities and maintain consistency in sales data

+ Provides performance insights to support the development of training programs, sales tools, and strategies that enhance team effectiveness

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

+ Bachelor’s degree in Business Administration, Finance, Economics, Statistics, Mathematics, Data Science, or a related field

+ 5 years of experience in business planning, financial planning, analytics

Preferred Qualifications- Education & Prior Job Experience

+ 3-5 years experience managing and leading cross-functional teams

+ Strong background in budgeting, forecasting, financial modeling, and performance analysis

+ Experience in the airline, travel, or hospitality industry

+ Experience working with senior leadership to develop long-term strategic plans

+ In-depth knowledge of business analytics processes, tools, and methodologies

Skills, Licenses & Certifications

+ Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

+ Strong analytical, organizational, and problem-solving skills

+ Proven ability to manage teams and lead cross-functional collaboration

+ Excellent communication and interpersonal skills

+ Proficiency with CRM systems (e.g., Salesforce) and productivity tools (e.g., Microsoft Excel, PowerPoint)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.