• Complaint Investigator

    State of Minnesota (St. Paul, MN)


    Working Title: Complaint Investigator

     

    Job Class: Investigator

    Agency: Cosmetologist Exam Board

    + **Job ID** : 85518

    + **Location** : St. Paul

    + **Telework Eligible** : Yes/hybrid

    + **Full/Part Time** : Full-Time

    + **Regular/Temporary** : Unlimited

    + **Who May Apply** : Open to all qualified job seekers

    + **Date Posted** : 06/05/2025

    + **Closing Date** : 06/11/2025

    + **Hiring Agency/Seniority Unit** : Cosmetologist Exam Board / Cosmetologist Exam Bd-MAPE

    + **Division/Unit** : Cosmetologist Examiners Board / Compliance

    + **Work Shift/Work Hours** : Day Shift

    + **Days of Work** : Monday - Friday

    + **Travel Required** : Yes/occasional

    + **Salary Range:** $26.04 - $35.43 / hourly; $54,371 - $73,977 / annually

    + **Classified Status** : Classified

    + **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE

    + **FLSA Status** : Nonexempt

    + **Re-Posting** : Yes

    + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

     

    The work you'll do is more than just a job.

     

    At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

     

    The Minnesota Board of Cosmetologist Examiners (Board) is dedicated to protecting the health and safety of Minnesota citizens and visitors by regulating the practice of cosmetology. The Board is comprised of seven board members representing each cosmetology license type and the public. Board staff is comprised of five divisions and approximately 25 employees. The Board oversees more than 33,000 practitioners, 5,300 salons, and 35 schools across the state.

     

    The Board of Cosmetologist Examiners Investigators address compliance issues for licensees who may be in violation of Minnesota Statutes 155A and/or Minnesota Rules 2105 and 2110. This position will be conducting investigations from initial intake to completion of the case. This includes collecting evidence, interviewing witnesses, and preparing findings in a written report. This position presents case findings to the Complaint Committee Members and coordinates follow-up of committee decisions to licensees. The incumbent will also respond to compliance situations and questions from members of the public regarding licensees and registrants of the Board of Cosmetologist Examiners.

     

    This position may require limited in-state travel for training or investigative purposes as needed.

     

    This position is eligible for a hybrid telework arrangement. With a telework arrangement, onsite attendance will be required for team members or as requested by management to meet business needs. Completion of a telework agreement will be required. Please review the Telework Policy (https://mn.gov/mmb-stat/policies/1422-telework-2025.pdf) for details.

    Minimum Qualifications

    To facilitate proper crediting, your resume must clearly describe your experience and skills in the areas listed below and indicate the beginning and ending month and year of each job held.

     

    + One year of work experience in the following: investigation, regulatory compliance, credentialing, complaint/document review, quality assurance, or a related field.

    Experience must demonstrate the following:

    + Knowledge of investigative methodologies and investigative techniques

    + Ability to effectively interview and summarize findings

    + Experience managing a large caseload in various stages of the process (or related work)

    + Experience providing and presenting findings or analysis work to others

    Preferred Qualifications

    + Associate degree or higher in criminal justice or related field

    + Working knowledge of Minnesota state laws, regulations, statutes and rules

    + Experience working with individuals who may not be cooperative or receptive

    + Experience promoting an inclusive work environment and culture through respect, while ensuring a collaborative workplace that values diversity

    Physical Requirements

    + Occasional lifting up to 10 lbs

    + Ability to stand or sit for extended periods of time

    + Ability to carry small items such as laptop computer or document files

    Additional Requirements

    This position requires successful completion of employment reference checks.

    AN EQUAL OPPORTUNITY EMPLOYER

    Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

     

    Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.