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Job Description

**Hybrid.** This role is categorized as hybrid. This means the successful candidate is expected to report to Concord, NC three times per week, at minimum.

The Role

The Lead, Customer Engagement (Concord) plays a pivotal role in driving product visibility, supporting opportunity development, and fostering meaningful relationships with customers, partners, and stakeholders. This role is responsible for leading teams to plan, coordinate and support high-profile events and customer engagement activities. The ideal candidate will excel in quickly crafting adaptive solutions, coordinating logistics with precision, and delivering exceptional customer experiences that reinforce GM Defense's position as a market leader.

What You'll Do

The Lead, Customer Engagement is responsible for managing and coordinating a wide range of activities associated with and executed from the MCIC that are critical for customer engagement, opportunity development, and long-term growth of GM Defense to include:

Customer Engagement Event Coordination

+ **Customer-Centric Events** : Partner with internal teams and external vendors to plan and execute impactful customer-and product-focused events that support GM Defense opportunity development and strategic engagement.

+ **On-Site Event Operation at Concord, NC Facilities:** Serve as the lead point person for on-site GM Defense customer engagement events at MCIC, ensuring seamless coordination of event setup, staffing support, leadership awareness, branding, and customer interactions.

+ **Event Protocol Management:** Establish and refine event protocols to ensure high-quality execution, professionalism, and consistency across all activations.

Customer Engagement Resource Management

+ **Resource Management & Tracking:** Coordination of management, maintenance and tracking of GS&S resources at MCIC (marketing vehicles, etc.)

+ **Marketing Asset Tracking:** Coordination and tracking of all GMD marketing vehicles and assets

+ **Cost Development & Estimation:** Development of cost estimates for customer engagement activities based on historical data, quotes and other available info

Coordination of and Support for Vehicle Deployment

+ **Special Move Coordination & Support:** Coordination and tracking of special moves to support for product-focused customer engagements, to include ride & drives, field demos, and unit-embedded vehicle deployments. This will include coordination of customer-funded movement of GMD vehicles (e.g. U.S. Army moves under existing Cooperative Research & Development Agreement (CRADA))

+ **Deployed Engagement Support:** Provide coordination and support for product-focused engagements with customers at customer field locations (training areas, etc.), to include vehicle/asset unloading, staging, and support for customer operation of GMD vehicles/assets

Additional Job Description

Your Skills & Abilities (Required Qualifications)

+ 5+ years of experience in marketing, branding, event management, or customer engagement roles.

+ Demonstrated expertise in managing product focused customer engagement events

+ Strong understanding of branding principles, operational security (OPSEC) practices, and experiential marketing strategies required for successful customer engagement

+ Excellent interpersonal, negotiation, and communication skills, with a track record of influencing and collaborating with diverse stakeholders for customer engagement.

+ Proficiency in project management tools required for activity planning and resource management.

+ Ability to travel up to 20% of the time

+ Experience in the defense, security and automotive sectors

+ Eligible to obtain secret U.S Security Clearance after hire

+ Eligible to obtain U.S. Agency Public Trust Determination within certain period after hire

+ Must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee)

What Will Give You A Competitive Edge (Preferred Qualifications)

+ Bachelor’s degree in Marketing, Communications, Business, or a related field

+ In-depth knowledge of GM Defense products and services is a strong advantage.

+ Strong analytical skills to measure event effectiveness and make data-driven improvements.

This job may be eligible for relocation benefits.

This position requires eligibility to access classified information at the Secret U.S. Security Clearance level for which the U.S. Government requires U.S. Citizenship. The successful candidate must have eligibility to access classified information at that level.

This role requires that you must have or be able to obtain within a reasonable period after hire a U.S. Agency Public Trust Determination.

The position is subject to export control restrictions and requires the successful candidate to be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE OMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources (https://search-careers.gm.com/en/working-at-gm/total-rewards) .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) .

Accommodations

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We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

Our Company (https://search-careers.gm.com/en/working-at-gm/)

Our Culture

How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

Explore our global location** **s

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.