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Job Description

A premier employer is seeking an IT System Administrator will provide day-to-day and project-related technical support primarily for the Rio Grande LNG Facility in Brownsville and remotely for other office locations. This includes analytical and problem-solving skills to contribute to problem resolution by closing/resolving tickets, giving first class, hands-on support to end-users. This role includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end-user requests, including the monitoring, tracking and coordination of service desk functions. This person will manage the processing of incoming support requests to ensure courteous, timely, and effective resolution of end user issues, coordinate and/or perform hands-on fixes at the desktop level, installing/upgrading system software, hardware configuration and setup, manage applications and system tools, as well as participate in technical projects including - Image/OS testing, new software rollouts, tenant migration and Azure/Active Directory consistency. They will provide application support for multiple programs, including administration of O365 environment (Azure, MS Teams, SharePoint, Exchange). They will help deploy/manage and inventory IT Asset Lifecycle Management program for end point computing devices, deliver frontline technical support for all employees and partners, and promote and adhere to a culture of compliance and governance with respect to documentation, reporting, knowledge transfer and training.

This person must stay current on the latest trends in IT Infrastructure and Cloud technologies and promote a culture of innovation and technology awareness, as well as analyze and monitor for outages pertaining to our services, applications, and networking tools.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

8+ years of experience in IT Infrastructure, Technical Services, Help Desk/Support Service environment.

Administration experience of O365 environment (Azure, MS Teams, SharePoint, Exchange)

Workstation setup and mobile device management experience (ipads & iphones)

Experience with new software rollouts, tenant migration and Azure/Active Directory

Experience troubleshooting network switches and routers

Core understanding of resource management and allocation

Knowledge and strong understanding of the ITIL Framework and five core pillars

Strong understanding of cloud computing capabilities and limitations, business drivers, virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models

Strong Program or Project management skills with experience managing large enterprise company-wide projects, refreshments, rollouts, and migrations.

Experience working with diverse corporate functions and balancing IT and OT requirements.

Experience in vendor selection processes, service negotiations, and managing scopes of work with 3rd party service providers.

Excellent verbal and written communication skills

Comfortable with after hour work if needed i.e. deploying patches to equipment/upgrades Certifications

Fluent in Spanish

Bachelors Degree null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].