"Alerted.org

Job Description

The Hosting Service Business Analyst will be a member of the Global Hosting Services (GHS) Service

Management team and comes to the organization having experience in managing data at scale with a

background in Cloud and IT infrastructure services. The role holder will be responsible for managing GHS

Stakeholder Customer requests and providing consultations including:

Collect and understand stakeholder requirements, translating business needs into actionable

technical specifications.

Analyze existing data to identify patterns, trends, deviations, and key metrics that help assess the

impact of a potential issue.

Collaborate with Cloud Engineering and Infrastructure Operations teams to validate technical

requirements, address potential challenges, and recommend possible solutions.

Develop and maintain comprehensive documentation, including process workflows, system

configurations, and user instruction manuals.

Contribute to cloud hosting cost optimization and efficiency initiatives by providing data-driven

insights and relevant analytical support.

Collect and understand stakeholder requirements, translating business needs into actionable

technical specifications.

Analyze existing data to identify patterns, trends, deviations, and key metrics that help assess the

impact of a potential issue.

Collaborate with Cloud Engineering and Infrastructure Operations teams to validate technical

requirements, address potential challenges, and recommend possible solutions.

Develop and maintain comprehensive documentation, including process workflows, system

configurations, and user instruction manuals.

Support the hosting cost optimization and efficiency efforts by providing essential data.

Help GHS users to understand their bill and answer any billing related questions

Coach GHS users to manage their Cloud tags followed by company tagging standards

Export and/or manipulate data sets for imports in visualization and data analytics tools like Power

BI

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

- Minimum Degree Required: High School Diploma

- Minimum Years of Experience: 3 years of working experience as Business or Data Analyst

- Data analysis experience

- Power BI or Power Automate skills

- Excel

- Ability to identify and communicate complex technical issues to both technical and non-technical

business representatives

- Efficient in self-management and independent task management

- Fluent in communications - oral and written in English

- General knowledge and experience in IT and Information Security. Knowledge of fundamental IT

infrastructure technologies, Cloud concepts. - Knowledge of IT infrastructure services, preferably Microsoft cloud services null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].