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Job Description

We are seeking a hybrid Business Analyst / Service Desk Analyst to support both technical troubleshooting and business process improvement initiatives. This role is ideal for professionals with 13 years of service desk or application support experience who are ready to grow into a business analyst role. Youll work closely with internal stakeholders, including dealership teams, to resolve issues, gather and analyze requirements, and support enterprise systems such as Microsoft Dynamics CE. This position requires a solid understanding of business change processes, the ability to assess impacts, and strong documentation and communication skills. Familiarity with SSO integrations, SAML authentication, and a willingness to take on on-call responsibilities are essential. This role can pay anywhere from 26-31 hourly depending on relevant experience level.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Bachelors degree in Business Administration, Information Technology, Computer Science, or related field.

35 years of experience in business analysis, including requirements gathering and stakeholder engagement.

13 years of experience in service desk, helpdesk, or application support roles.

Familiarity with:

o SSO integrations and SAML authentication

o Microsoft Dynamics CE

o SharePoint-based applications

Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

Experience with ITSM tools such as ServiceNow and Azure DevOps (ADO).

Strong analytical, problem-solving, and communication skills.

Ability to translate technical concepts for business users and vice versa.

Willingness to take on on-call responsibilities as needed. Certifications such as CBAP, CDMP, CBIP, or ITIL Foundation.

Experience in the automotive industry or supporting dealership operations.

Familiarity with cloud environments (Azure preferred); cloud certification is a plus.

Exposure to data analysis tools (e.g., SQL, Power BI, Excel PivotTables).

Experience with Agile or Waterfall project methodologies.

Ability to create process flows, use cases, and business process diagrams. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].