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Description

Amazon’s Operations Technology Supply Chain (OTS-SC) team is seeking a results-oriented and highly innovative Senior Technical Program Manager (TPM) to lead complex, cross-functional initiatives at the intersection of data governance, agentic AI workflows, and supply chain planning automation. This role is instrumental in ensuring the integrity and flow of data across Amazon’s global fulfillment ecosystem while driving strategic automation efforts that improve scale, speed, and efficiency.

OTS-SC provides a comprehensive suite of global lifecycle fulfillment services for technology equipment used by Amazon Stores and AWS Data Centers. In 2024, OTS-SC will fulfill over 3.4 million units (+9% YoY), worth $1B, spanning network infrastructure, end-user devices, and accessories across 6,105 global locations.

As a Sr. TPM, you will be responsible for designing and executing technical programs that enhance our planning and operational systems, optimize our ERP data structures, and eliminate upstream and downstream data quality gaps. You will drive automation of key business processes across sourcing, configuration, and planning using modern technologies including agentic AI, ML models, APIs, and workflow engines.

Key job responsibilities

- Lead and execute global technical programs aimed at automating core supply chain planning and fulfillment processes.

- Develop and implement data governance frameworks, including source system controls, validation rules, and exception-handling workflows to ensure high-quality, end-to-end data across suppliers, vendors, and internal systems.

- Partner with software engineering, data science, and business operations teams to design scalable AI/ML-driven planning workflows, ensuring adoption and long-term maintainability.

- Serve as the single-threaded leader for programs that interface between external supplier systems, third-party logistics, and Amazon’s internal ERP platforms.

- Identify and resolve systemic data integrity issues that impact operational efficiency, reporting, and financial accuracy.

- Build program mechanisms (WBRs, MBRs, dashboards) to drive accountability and visibility across cross-functional teams and stakeholders.

- Represent OTS-SC in working groups for cross-Amazon initiatives focused on infrastructure data standardization, tooling modernization, and integrated business planning.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

- Medical, Dental, and Vision Coverage

- Maternity and Parental Leave Options

- Paid Time Off (PTO)

- 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

- 5+ years of technical product or program management experience

- 7+ years of working directly with engineering teams experience

- 3+ years of software development experience

- 5+ years of technical program management working directly with software engineering teams experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

- Bachelor's degree in engineering, computer science or equivalent

Preferred Qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.