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Dealership:L0397 Driveway Home Office

Driveway.com | Title & Registration Specialist

The T&R QC is responsible for coordinating customer vehicle purchases through the virtual process and ensuring all purchase and DMV paperwork is accurate and processed timely.

Responsibilities

+ Review consumer title and registration documents and verify accuracy

+ Print, prepare, audit, and upload required paperwork to complete vehicle purchases

+ Be comfortable working directly with customers when needed to resolve registration/title issues

+ Communicate effectively with customers through chat, phone, and CRM/email

+ Answer Customer questions regarding the Purchase paperwork

+ Receive return documents and verify transaction accuracy and completion (trade-in, payoffs)

+ Scan deal jacket to initiate vehicle payoff

+ Work leads as assigned in Airtable

+ Follow-up with T2 agent on any issues that need correction prior to purchase

+ Document all processes in VinSolutions and Airtable to ensure quality tracking

+ Identify inefficiencies and pain points in existing workflows for customers and internal teams and clearly communicate how we can solve these issues

+ Additional work and tasks as needed

Skills and Qualifications

+ Strong attention to detail

+ Excellent communication skills

+ Time management

+ Active listening skills

+ Critical thinking

+ Increased ability to quickly assimilate to the needs of the role, while demonstrating the ability to work independently

We offer best in class industry benefits:

+ Competitive pay

+ Medical, Dental and Vision Plans

+ Paid Holidays & PTO

+ Short and Long-Term Disability

+ Paid Life Insurance

+ 401(k) Retirement Plan

+ Employee Stock Purchase Plan

+ Lithia Learning Center

+ Vehicle Purchase Discounts

+ Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We offer best in class industry benefits:

+ Competitive pay

+ Medical, Dental and Vision Plans

+ Paid Holidays & PTO

+ Short and Long-Term Disability

+ Paid Life Insurance

+ 401(k) Retirement Plan

+ Employee Stock Purchase Plan

+ Lithia Learning Center

+ Vehicle Purchase Discounts

+ Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.