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Director Of Service Development And Support

Hybrid

Recruitment # 250522-5676MP-001

Location New Haven, CT

Date Opened 6/6/2025 12:00:00 AM

Salary $102,653 - $139,958/year

Job Type Open to Agency Employees

Close Date 6/13/2025 11:59:00 PM

Go Back Apply View Benefits (https://www.jobapscloud.com/CT/jobs/?b=Benefits)

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+ Introduction

Are you a current employee of the Department of Developmental Services looking to take on a leadership role? If so, we invite you to take this opportunity to consider the Developmental Services Director of Service Development and Support position!

The State of Connecticut (https://portal.ct.gov/) , Department of Developmental Services (DDS (https://portal.ct.gov/dds) ) – is accepting applications for Developmental Services Director of Service Development and Support (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=5676MP&R1=&R3=) located in New Haven, CT.

This role is essential to meeting the health and safety needs of individuals living within their own and/or family's homes, Public Settings, Private Settings, Community Companion Homes, and Alternative Settings. Along with other duties as needed, we will have you;

+ Direct staff and operations including coordinating, planning and managing unit activities

+ Formulate program goals and objectives

+ Develop or assist in the development of related policy

Position Highlights: PCN #22761

+ Based in New Haven but will have responsibilities throughout the South Region, requiring travel to locations in region, including Wallingford and Norwich office locations. Travel can extend to other parts of Connecticut, based on agency business needs.

+ Full-time | 1st Shift | 40 Hours per week

+ Monday – Friday | Hybrid | 8:30 am - 5:00 pm

+ However, schedule flexibility is needed in order to meet the needs of the agency.

What we can offer you:

+ View our new State Employee Benefits Overview (https://www.jobapscloud.com/CT/jobs/?b=Benefits) page!

+ Professional growth and paid professional development opportunities.

+ A healthy work-life balance (https://www.youtube.com/watch?v=y6n9M1Qd5fo) to all employees!

+ Work at a Forbes-recognized company! Connecticut is proud to be featured on both America's Best Employers by State and Best Employers for New Grads in 2024. With our dynamic job market and commitment to fostering a thriving workforce, Connecticut stands out as a top destination for both seasoned professionals and fresh graduates seeking to launch their careers.

+ The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) for more information.

DDS Mission Statement:

The mission of the Department of Developmental Servicers is to partner with the individuals we support and their families, to support lifelong planning and to join with others to create and promote meaningful opportunities for individuals to fully participate as valued members of their communities.

Selection Plan

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

FOR ASSISTANCE IN APPLYING:

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library (https://portal.ct.gov/das/home/services-for-state-employees/statewide-human-resources/applicant-reference-library?language=en\_US) for additional support throughout the recruitment process.

BEFORE YOU APPLY:

+ Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.

+ Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.

+ Resume Policy: Per Public Act 21-69 (https://www.cga.ct.gov/2021/act/pa/pdf/2021PA-00069-R00SB-00056-PA.pdf) , resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.

+ Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.

+ Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing [email protected].

+ Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

+ Note : The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

+ Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).

+ Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!

+ Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.

+ The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

+ Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Rocky Young at [email protected]

If you require an accommodation to participate fully and fairly under the provisions of the Americans with Disabilities Act (ADA), please contact Edward Magnano, EEO Manager at (860) 418 – 6148 or [email protected]

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Developmental Services this class is accountable for directing and managing program and service development efforts of the department.

EXAMPLES OF DUTIES

+ Directs staff and operations of a major unit intended to advance agency mission;

+ Coordinates, plans and manages unit activities;

+ Formulates program goals and objectives;

+ Develops or assists in development of related policy;

+ Interprets and administers applicable statutes and regulations;

+ Evaluates staff;

+ Maintains contacts with individuals within and outside of the agency who might impact program activities;

+ Ensures development of resources necessary to conduct training programs and provide technical assistance in implementing services;

+ Manages accounting and funding for major unit;

+ Works closely with regional and training school directors and assistant directors in service development, planning and implementation;

+ Develops budget components related to staff and service development activities, projecting costs of implementing programs;

+ Monitors and evaluates departmental implementation of programs and services to determine need for additional resources, training or support;

+ Leads the recruitment and hiring of staff, including outreach, interview and selection;

+ Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

+ Considerable knowledge of

+ and ability to apply management principles and practices;

+ relevant state and federal laws, statutes and regulations;

+ training and development principles, methods and techniques;

+ Knowledge of

+ current trends and practices regarding provision of integrated, supportive community based services to individuals with an intellectual disability;

+ state, private and community human service programs particularly those which provide services to individuals with an intellectual disability or services needed by individuals with an intellectual disability to function in the community.

+ Considerable

+ interpersonal skills;

+ oral and written communication skills;

+ Considerable organizational and administrative ability;

+ Considerable ability to

+ develop action plans to implement executive program priorities;

+ plan, organize, direct and effectively coordinate and evaluate all program and staff development activities of department;

+ direct and manage process of determining staff development goals and objectives based on department new program initiatives;

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Eight (8) years of experience in the provision of human service or education programs.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been in a supervisory or managerial capacity with primary responsibility for planning, developing or coordinating services or programs.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

+ College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

+ A Master's degree in public administration or a behavioral science such as psychology, rehabilitation therapy or social work may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

+ Experience working with/supporting individuals and families with varying demographics and needs within Connecticut’s diverse communities

+ Experience with DDS case management roles, responsibilities and systems.

+ Experience with the DDS individual budget system, cost guidelines, contracts, and individual budget authorizations

+ Experience conducting stakeholder outreach and working with state, private and community human service programs which provide services to individuals with intellectual disabilities

+ Experience using a quality monitoring system to assess the effectiveness of supports and assure desired results are being achieved for individuals supported; and if not, developing a plan to address unmet needs

+ Experience with current trends and practices regarding the provision of integrated, supportive community-based services to persons with intellectual or developmental disabilities

+ Experience assessing and working with individuals and families in crisis

+ Experience in communicating leadership priorities to staff responsible for implementation

+ Experience in communicating business needs and requirements to technical support teams

+ Experience extracting data and running reports that track several lists of individuals with different goals and outcomes

+ Experience supervising, training, directing staff, and conflict resolution in various labor unions

+ and professional levels

+ Experience with LifeCourse Ambassador, LifeCourse materials, implementation, and training

+ Experience developing and managing request for proposals (RFPs) and contracts to support the department and various DDS initiatives

+ Experience collaborating with various state agencies, including but not limited to State Department of Education, Department of Children and Families, Department of Aging and Disability Services, and Local Education Agencies

+ Experience Microsoft based computer applications

+ Experience with public speaking

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online