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Field Support Analyst

Job Details

Job Location

3700 - Corporate Office - Evansville, IN

Position Type

Full Time

Education Level

High School

Travel Percentage

Up to 25%

Description

Now Hiring - Field Support Analyst!

Join Professional Transportation, Inc. (PTI)—the nation’s largest rail crew transportation company—as our Field Support Analyst and play a vital role in keeping the railroad industry moving safely.

About PTI – Where the RIGHT way is the SAFE way:

Professional Transportation, Inc. has been providing crew transportation services for railroads since 1980 and has an industry reputation for providing quality, reliable, and safe crew transportation services. Much like a shuttle service, PTI receives around-the-clock requests from our railroad customers to pick up and drop off train crews.

Job Summary:

As a Field Support Analyst, you would be working for our Driver Support Center located in Evansville, Indiana. The Field Support Analyst (FSA) plays a critical role in advancing the company’s mission of zero injuries and accidents. This position is responsible for collecting, analyzing, and interpreting driver safety data to identify trends, risk factors, and improvement opportunities. The analyst collaborates closely with operations, field managers, and telematics platforms to drive proactive safety strategies, coaching, and accountability. The FSA also monitors vehicle telematics to ensure A-Services are completed timely, fault codes are corrected, and overall vehicle health is maximized.

Why Join PTI?

Comprehensive Benefits Package:

+ Multiple health plan options, including medical, dental, vision, and supplemental insurance

+ Paid vacation, sick time, and holiday pay, with overtime opportunities

+ 401(K) retirement plan for your future

+ On-the-job training—no prior experience required!

Perks & Discounts:

+ Discounted cell phone plans with Verizon and AT&T

+ Free Planet Fitness membership (Evansville, Henderson, Owensboro locations)

Career Growth:

+ Room for advancement within a rapidly expanding company

+ Flexible scheduling options available

Responsibilities:

+ Use dashcam online tools to analyze risky behaviors and identify patterns and trends that could result in accidents/injuries.

+ Fully utilize available dashcam technology to alert drivers to risky locations and roadways/railyards where risk is at its highest.

+ Develop risk mitigation recommendations for the operating team to reduce risky behaviors and accidents.

+ Identify newly hired drivers and monitor their behaviors regularly and recommend whether employment past their 60 day probationary period is warranted based on their driving score.

+ Identify and monitor risky drivers through live look-ins and ensure proper steps are taken to document progressive discipline.

+ Identify exemplary drivers and ensure proper recognition has been completed.

+ Evaluate near misses and rough ride behaviors to identify drivers who may need remedial training on driving habits.

+ Monitor drivers with excessive HOS to look for signs of fatigue and communicate to field management for possible admin hold until they are fully rested.

+ Use telematics data to ensure A-Services are performed timely on each vehicle.

+ Work with local field team to ensure fault codes are checked and necessary repairs are made in a timely manner.

+ Analyze idle time and other fleet telematics information to identify waste and present improvement ideas to field management.

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties, and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.

Qualifications

Our ideal candidate would have:

+ High school diploma/equivalent (required).

+ Previous experience in a safety-sensitive role

+ Ability to analyze data and make recommendations based on facts and trends.

+ Proven experience coaching people in a positive manner to improve their skills.

+ Strong problem-solving skills, a nalytical thinking, and attention to detail

+ Excellent communication and interpersonal skills

+ Ability to work independently with minimal supervision

+ Accountability and follow through

+ Operational awareness of driver and vehicle environments and risk challenges

AAP/EEO Statement

Equal Opportunity Employer/Drug-Free Workplace: PTI is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. PTI has a Drug-Free Workplace Policy in effect that is strictly adhered to.